Secrets Cap Cana Resort & Spa

I went with my two good friends on our yearly girls trip, and then my mom arrived for her bday. We all loved how beautiful and calm the beach was and all the amenities but we thought the food and drink was not on par with other Secrets or All inclusive hotels we have stayed in. I have stayed at Secrets the Vine Cancun 3 times, Hyatt Zilara Punta Cana, and Hard Rock Los Cabos. Also thought that during the day the pool area was vary boring except during the activities (water aerobics, volleyball, zumba) but it would be cool to have a DJ or louder more fun music playing. It was also very hard to find shade at the pool and the beach, wish there were more chairs with umbrellas. The night entertainment was great at Desires and at the lobby especially the Dj and bands that played more upbeat dancing music, and Black Coffee got everyone to dance and was such a great vibe, we love him. Our concierge/butler - Osvaldy Guerrero Cedano is a true Gem, the best concierge/butler I've ever had. He was super responsive and helped us out at all times. It was my mom's bday and he had the room decorated with cake and Champagne and she loved it. He totally made her day more special. Ultimately I thought that this Secrets was more for couples where most Adults only resorts are a bit more fun and have more of a variety of people of all ages, for example girls trip, bachelorette, bachelor, wedding party. it seemed way more focused for couples and we all felt a bit out of a place. Lastly our room smelled like mold, I wish we had complained and had it changed it because on the last day our Concierge/Butler allowed us to checkout late and then enjoy the resort and use a room just to shower before leaving for our late flight. The room that we used the shower in was the same size but no smell of mold. The service was amazing though, all employees were super nice, kind, helpful and smily they made the atmosphere so great! Thanks for everything!

I can only say that everyone was very friendly and helpful except when we checked out they forgot the kindness and they didn't even say thank you for their stay

Our needs were catered to. We had an assigned concierge who was very attentive. The spa was good. We tried five of the restaurants on site and they were all good.

Everyone behaved in the best way except when we checked out they forgot to be kind. I want to mention a Rosa as an exemplary employee that she works in the Italian restaurant. She is amazing and extremely helpful.

From the moment we arrived at Secrets Cap Cana, we knew we were in for something special. The property is stunning; lush landscaping, and breathtaking views that look like something out of a travel magazine. Every corner feels like paradise. One of the biggest highlights of our stay was the incredible variety of food and beverages. Whether we were dining at one of the gourmet restaurants or grabbing a quick bite poolside, everything was fresh, flavorful, and beautifully presented. The cocktail menus were extensive, and the bartenders were always ready to whip up something delicious and refreshing. But what truly made this trip unforgettable was our Concierge, Michael. He went above and beyond every single day to ensure our experience was flawless. From personalized recommendations to surprise treats in our room, he anticipated our every need with such warmth and professionalism. Michael truly elevated our stay to the next level—he’s a gem and a major reason we’ll be returning! If you're considering Secrets Cap Cana, stop thinking and book it. You won’t regret it.