I finally came back on May Day. In fact, my impression in Putian was pretty good, except for the hotel...
First impression: The itinerary was to arrive at the hotel at noon on April 28. It was not yet the holiday, and there were not many people. We took a taxi from the station and went straight to the hotel. The taxi driver was quite talkative and said that this hotel was a relatively good one in Putian. As a result, we arrived at the door of the hotel. When the hotel greeter saw the car coming, he turned around and left without any intention of opening the door or helping with the luggage. It is understandable if he is busy. The key is this car...
We are not picky people, so we carried our luggage and checked in at the front desk. When we arrived at the front desk, the lady at the front desk was busy with her work. While checking in, she was chatting with the people next to us. Dual-purpose, super capable.
The room is in the annex building, some distance from the lobby. I carried my luggage and walked to the door of the room. The room card could not be swiped to open the door. It may be a side effect of dual-tasking. Fortunately, there was a phone at the elevator entrance. I called the front desk and asked me to go to the front desk to change rooms. stuck, momentarily unhappy. If you let your customers pay for your mistakes, you may not know that I am in the late stages of lazy cancer.
Sent the room card and finally entered. I thought the bad thing was over, but it turned out that the bathtub in the room was cracked and could not be used.
The next day after a wild day of fun, the family was as tired as dogs and finally moved to the door of the room. The problem happened again that the room door could not be opened by swiping the room card. It was strange once, but familiar twice. I called the front desk again and promised to send a room card. I waited at the door of the room for half an hour, but no one was there. I had no choice but to go to the front desk and ask, but there was no arrangement at all. I was speechless... I suppressed my anger, swiped my card and went back to my room to rest.
The hotel also has some notable features. The room service aunt is very attentive. The hotel bed is very large and the family of three can stay comfortably without being crowded. When I complained about these issues when I left the hotel, the assistant manager in the lobby called me to apologize and explain.
There are some loopholes in management, but it is recommended to improve them, at least to match your own four-diamond rating.
Outstanding
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