174, Taegi-ro, Bongpyeong-myeon, Pyeongchang-gun, Gangwon State, 25307, South KoreaView Hotel Details
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Phoenix Hotel Pyeongchang Guest Reviews
4.4/5
Very Good
66 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(66)
Positive reviews(65)
Reviews with photos/video(22)
Awesome stay(22)
Clean and tidy(18)
Awesome rooms(13)
Loved the view(8)
Convenient location(8)
Awesome amenities(6)
Delicious breakfast(5)
Negative reviews(1)
Guest User
Superior Twin Room
Checked in Dec 2024
Family
4 Reviews
3.5/5
Posted on Jan 29, 2025
Room is big enough for 3 luggage. And plenty of place the wet ski equipments. Great view if your room is face to the ski slopes.
Response from Property: Thank you for using our Phoenix Park and sharing your experience.
We feel a great sense of accomplishment and joy when you tell us that you had a satisfying time during your stay.
We will share your deep interest with more employees and strive to provide the best service experience in the future.
We hope to see you again at the beautiful Phoenix Park in all four seasons.
Thank you.
Andrea Pic
Superior Twin Room
Checked in Nov 2024
Couples
30 Reviews
4.5/5
Great
Posted on Dec 28, 2024
Great stay! Just in front of the slopes.
Many restaurants nearby. Easy parking if you are driving.
Absolutely recommended
Guest User
Superior Double Room
Checked in Nov 2024
Family
10 Reviews
4.0/5
Very Good
Posted on Dec 27, 2024
Lot of facilities around the hotel such as convenience store, restaurant and kids’ play zone. But KTX are always full during peak season and we have to stand throughout the trip in railway
Guest User
Superior Twin Room
Checked in Dec 2024
Family
2 Reviews
4.2/5
Very Good
Posted on Jan 31, 2025
At the check-in all are ok, but when we arrive at the door step of our room,realised the door was unlocked,l. Went in and found some chips bit and half consumed bottle unclear I'm the room. What frustratefevwas was we head back ABT 11pm after skiing then realised that they only provided us with 1bath towel , tried calling front desk not one pick , calling house keeping also no one pick up. Only got to kn the next day that hotel front desk is closed at 9pm. And not many can speak English this make it even more challenging.
Response from Property: Thank you for using our Phoenix Park and sharing your experience.
First of all, we apologize for any inconvenience caused by not being able to provide satisfactory service during your stay.
We will share the poor room maintenance internally and make thorough efforts to improve it. We will also inform you of the hotel front desk operating hours and the condo front desk integrated operation information at check-in.
Thanks to your valuable feedback, our staff had the opportunity to think again about how to provide better service to our customers.
We will continue to strive to provide the best service experience in the future.
We hope to see you again at Phoenix Park, where the four seasons are beautiful.
Thank you.
Joseph
Superior Twin Room
Checked in Nov 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Dec 18, 2024
A great Hotel. We enjoyed the wonderful wine selections. Good buffet breakfest.
Anonymous User
Superior Twin Room
Checked in Jan 2024
Family
18 Reviews
4.2/5
Very Good
Posted on Feb 27, 2024
Upscale hotel with good breakfast..but watch out for big crowds..the lobby Cafe is annoying that is not open all day
Response from Property: Thank you very much for visiting Phoenix Park.We hope that your time at Phoenix Park was filled with only happy memories.We will do our best to serve you with better services and facilities.We hope you will visit Phoenix Park again.Thank you.
CMICKEY
Superior Twin Room
Checked in Dec 2023
Travel with friends
3 Reviews
5.0/5
Outstanding
Posted on Jan 29, 2024
Hotel room is clean and big enough. The staff is very polite and let us to use the room earlier. And is really close to the ski house. Overall is nice :)
Response from Property: Thank you very much for visiting Phoenix Park.We hope that your time at Phoenix Park was filled with only happy memories.We will do our best to serve you with better services and facilities.We hope you will visit Phoenix Park again.Thank you.
Guest User
Suite
Checked in Dec 2023
Family
12 Reviews
2.5/5
Posted on Jan 5, 2024
Very sad to see a once great hotel deteriorate. The rooms, hallways, elevators, furniture in the rooms are all stained, grimy, and or just completely worn out.
The lobby café used to be a great place for morning coffee and snack or lunch. However, now it opens only at 3 PM for extremely overpriced beer and wine. The selection of beer wine is horrible. There is absolutely zero food on the menu not even a simple snack to go with your overprice beer .There is nowhere in this hotel to get a coffee in the morning. The front desk team smiles and tells you to go out to the hotel next-door. Well, next time I will stay at that hotel. I recommend you do too.
Guest User
Suite
Checked in Dec 2022
Family
2 Reviews
4.2/5
Very Good
Posted on Jan 21, 2023
Excellent location next to chairlift for skiing. Slope side rooms have amazing views.
Guest User
Suite
Checked in Jan 2023
Other
1 Reviews
4.2/5
Very Good
Posted on Feb 16, 2023
Ski trip, this hotel is next to the ski lifts. Location is perfect, the fried rice in the lobby bar is delicious too.
Ryan๑҉
Superior Twin Room
Checked in Dec 2024
Solo travelers
20 Reviews
5.0/5
Outstanding
Posted on Jan 20, 2025
It is very close to the ski resort. There are band performances on weekends. The environment and sanitation are good. It is mainly for skiing. There are few people at the Liping ski resort.
Original TextTranslated by Google
6/7
Response from Property: 저희 휘닉스파크를 이용해 주시고, 고객님의 이용 경험을 공유해 주셔서 감사드립니다.머무시는 동안 만족스러운 시간을 보내셨다고 말씀하시니 저희가 오히려 큰 보람과 기쁨을 느낍니다. 고객님께서 주신 깊은 관심을 더 많은 직원들에게 공유하여, 앞으로도 최고의 서비스 경험을 제공해드리기 위해 노력하겠습니다. 사계절이 아름다운 휘닉스 파크에서 다시 뵙기를 바랍니다.감사합니다.
SOOYEON
Superior Twin Room
Checked in Nov 2024
Family
1 Reviews
4.0/5
Very Good
Posted on Dec 31, 2024
There was dust everywhere and hair in the bathroom, but the room was spacious and the bedding was clean, which was nice. I gave feedback because I almost got hurt due to a small issue, and I hope it is resolved well and I will visit again next time.
Original TextTranslated by Google
Guest User
Superior Twin Room
Checked in May 2024
Travel with friends
1 Reviews
4.5/5
Great
Posted on Jun 9, 2024
It was close to Phoenix Park Blue Building, so it was good to use the facilities.
The mountain view was nice. There was a nice smell when I checked in, but as soon as I entered the room, it smelled like cigarette smoke, so I didn't like it.
Original TextTranslated by Google
Response from Property: Thank you very much for visiting Phoenix Park. We will always strive to improve on any shortcomings and provide better services and facilities. We hope to see you again at Phoenix Park, where the four seasons are beautiful. Thank you.
koyohan
Superior Double Room
Checked in Mar 2024
Couples
2 Reviews
4.7/5
Amazing
Posted on Apr 14, 2024
The location is good and the facilities are good. The mountain view from the room was great and the sunrise was amazing. The sauna was newly built, so it was nice and clean. There are many activities nearby, so there are many things to enjoy. However, the fitness space was small and there was no soundproofing between rooms, so it was quite noisy.
Original TextTranslated by Google
Response from Property: Thank you very much for visiting Phoenix Park.
We will always strive to improve any shortcomings and provide better services and facilities.
We hope to see you again at Phoenix Park, where the four seasons are beautiful.
thank you
Arbutus33
Superior Twin Room With Slope View
Checked in Mar 2024
Couples
3 Reviews
4.7/5
Amazing
Posted on Apr 12, 2024
**Phoenix Hotel Pyeongchang has its own charm. In the background, you can see the snow that has not yet melted, ski slopes and luge facilities on the slopes, and outdoor barbecue facilities.
**We were able to enjoy the luge and gondola at a reasonable price as they provide discounts for hotel guests.
*The morning breakfast was clean and uncluttered. I was able to choose from a variety of menus within a reasonable range, rather than just increasing the portion size for foods I don't eat often.
*I liked the bibimbap, which you can make yourself, and the rice noodles, which you can request to be cooked as you like.
*The interior is simpler than Phoenix Resort, but the large space and front windows are the hotel's biggest attractions.
*It is a bit disappointing from the consumer's perspective that the check-in front is reduced in size due to the large size and nature of the off-season.
*Wine mariage that can be enjoyed in the evening is also one of Phoenix's charms, and although it was somewhat reduced due to the off-season, it was still operating.
*Where can you enjoy everything from Moscato to white wine and red wine?
*By the way, if you take the gondola to the top of Mont Blanc, there is a walking trail, but it is 300 meters away and only takes about 7 minutes.
*For those who do not have much time but want to enjoy a walk, it is a short but enjoyable opportunity to see the mountains.
- You can visit Phoenix Pyeongchang many times as a regular and always enjoy something new. From restaurants visible between condos and hotels to slopes and outdoor barbecues...
If you enjoy a new concept every time you visit, wouldn't you be able to enjoy more variety? Well, the weather is getting warmer, so I guess I'll have to enjoy the water park soon.
Original TextTranslated by Google
6/8
Response from Property: Thank you very much for visiting Phoenix Park.
We will always strive to improve any shortcomings and provide better services and facilities.
We hope to see you again at Phoenix Park, where the four seasons are beautiful.
thank you