I chose this hotel after being captivated by the scenery and environment shown in the videos and photos on Ctrip. Initially, I added a staff member on WeChat and asked for a real-time video, but it might have been busy at 9 PM, as neither of the two staff members responded. Later, I called and added another front desk staff member named Xiao Ding on WeChat (I must say, I'm quite persistent!). Xiao Ding didn't hesitate, went straight to the room, filmed a video for me, and even made a video call, showing me around from the second floor to the first. After seeing it, I immediately placed an order on Ctrip and booked the room. After checking in, we went to the restaurant for dinner. Comrade Li Baijuan served us. Seeing that there weren't many people in the restaurant, I was worried the food wouldn't be good and considered going out to eat instead. Baijuan saw our hesitation but showed no displeasure, serving us with a smile throughout and explaining the restaurant's specialties. Ultimately, we stayed because of Baijuan's excellent service. After eating, I realized that honest people are truly honest and don't lie or exaggerate – the restaurant's food was indeed delicious. At the same time, Xu Mudan, who was in charge of our private room, was so worried we wouldn't eat enough that she gave us so much rice, along with a fruit platter. The restaurant's breakfast was also very good, and I particularly enjoyed the unique fermented tofu there, wanting to buy two bottles to take home. When we went to the restaurant for dinner that evening, Xu Mudan directly gave us two bottles, saying they were free. I can't help but admire how well their internal communication and teamwork are – it was very touching. Also, a big thank you to Sister Sun from housekeeping. My child's pants got completely dirty after climbing Jiuhua Mountain and coming down from Tiantai Temple. I called the front desk to ask if the laundry service could wash them, but they said there would be a charge. After seeing the pants, Sister Sun immediately said they would wash them for free. And to avoid delaying our itinerary, she got them washed and dried within about three hours and then delivered them to our room. We are truly grateful. Additionally, I'd like to mention that this hotel, built in 2017 and located by the lake, should theoretically show signs of dampness over the years, such as wood cracking or wallpaper peeling. However, in reality, every piece of solid wood furniture, though slightly dated, shows no cracks in the guest rooms or restaurant, nor any peeling wallpaper. This shows that the owner absolutely did not cut corners during the initial renovation and put a lot of thought into it. The solid craftsmanship of the wood is also commendable. The owner must be a very reliable person, which is why everyone, from top to bottom, works so hard. Thank you again for your thoughtful service. If we have the chance to return, we will definitely choose this place again.
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