When booking, I only noticed that breakfast was included and didn't realize I had reserved a twin room. At check-in, the bespectacled gentleman at the front desk said it was a twin room. I asked if a king bed was available, and he coldly replied, 'No.' I then asked about bed rails, and again, 'No.' Every question was met with a 'No.' I bit my tongue and resisted the urge to cancel on the spot, a decision I regretted later that night. The beds in the twin room were less than 1.2m wide. Since I was traveling with a child and there were no bed rails, I had to use pillows to prevent my child from falling off, which meant there was no room left for me to sleep. Later, I checked my booking and realized there was a price difference between king and twin rooms. My question at the front desk was simply 'Do you have a king bed?' I never asked for an 'upgrade.' If the front desk staff had shown even a shred of empathy and mentioned the price difference, they wouldn't have just flat-out said 'No!' For a Monday night rate of 500, I got a TV from the last century, a bathroom that flooded, cheap hotel front desk service, and a breakfast equivalent to a five-yuan diner. I never give bad reviews to hotels, but you truly deserve this first one. It also serves as a reminder to myself not to be swayed by a hotel's fancy name next time, but to check the real reviews.
Facilities: Poor
Hygiene: Acceptable
Environment: Average
Service: Poor
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