Reviews of Junyu Grand Hotel

Response from Property: 您好呀～看到您對酒店的評價真開心！設施雖帶點經典商務範兒，但乾淨又舒服，床睡得踏實，服務和早餐也在線，星級體驗妥妥的～感謝您的認可，祝您住得舒心、玩得開心！

Response from Property: Hello! Upon seeing your feedback, I immediately sat up straight and read it carefully twice 🌟 We are truly grateful that you took the time to write down such honest and detailed feelings—this precisely demonstrates your expectations and trust in us, which is why you were willing to be so candid 😊✅ Although the facilities are a bit old, they are clean, sturdy, and spacious, and we are very happy to have your approval; ❌ However, the service attitude, accuracy of information, sincerity of response, and wayfinding—areas that should shine—disappointed you… This makes us very ashamed and reflective. A simple "sorry" is too light, but at this moment, I sincerely want to say to you: We are sorry, we didn't do a good job. We have submitted your feedback to the service quality improvement team and will check each item (including staff training, signage optimization, and closed-loop complaint procedures). Thank you again for giving us a clear direction for growth~🌷

Response from Property: 哇～視野絕佳+交通超便利，簡直是出行的完美組合！✨🚄感謝你的大力推薦，我們繼續努力，把這份“好景好服務”一直在線～💕

Response from Property: Thank you for your review. We are glad to have chosen Xiaoyujia among thousands of hotels. For your trust, Xiaoyu will work harder to do better and look forward to your arrival!

Response from Property: All Xiaoyu staff are looking forward to your coming again! In Xiaoyu, there is no strangeness, everything is warm~

Response from Property: 尊敬的賓客，您好！能得到您這麼高的評價，小御喜上眉梢，我們的日常工作得到您的認可，對我們來説是最大的鼓勵，真誠的期待您再次光臨！

Response from Property: 一句認可温暖了我們的心田，一份鼓勵抵禦了寒夜的温暖，感謝您對小御家人們的肯定和喜歡，我們會一直努力下去，期待您的下次再來！

Response from Property: 尊敬的客人您好，邂逅美好，不負所託！感謝你的點評，您的意見和建議是我們前進的基石，真誠期待您的下次光臨，祝您生活愉快！

Response from Property: Oops~ Thank you for your feedback. Our front desk service is working hard to achieve the realm of "smiles sweeter than cats", but it seems that we are still on the way to upgrade! 🐱💖As for the bed being too soft... emmm, did we secretly imitate the touch of clouds? As a result, you almost started the fantasy mode of "flying in the sky" when you lay on it? 😂 However, we will seriously consider adding some support for "floor-style hard beds" to give guests who like a solid sleep a peaceful night!

Response from Property: Thank you for your vivid description of this traditional hotel! It seems that this hotel is like an "antique". Although it is quite old, it still stands there firmly, providing "neutral" service to every visitor. It may not have those fancy features of new hotels, but it is simple and real, just like an old friend, although not amazing, it can always give you a warm hug when you need it.

Response from Property: We are very sorry that you felt that the service at the front desk was perfunctory and unprofessional. We will immediately investigate the matter and strengthen staff training to ensure that every guest can receive timely, enthusiastic and professional service. You mentioned that "anyone can be allowed in", which is indeed an issue we need to take seriously. We will strengthen access control management and visitor registration systems to ensure that everyone entering the hotel undergoes a strict verification process to protect the safety and privacy of all guests. Hygiene issues must not be ignored. We have arranged a professional team to conduct a comprehensive inspection and cleaning to ensure that all rooms and service areas meet the highest hygiene standards. At the same time, we will strengthen the supervision of daily cleaning processes to ensure that similar problems do not occur again.

Response from Property: Hello, thank you very much for choosing our hotel and taking the time to give us a review. We sincerely apologize for the problems that occurred during this stay. Regarding the lighting failure in the room: We have conducted a comprehensive inspection and repair of the relevant equipment, and strengthened daily maintenance work to ensure the safety and convenience of every guest. Regarding the damage to the bedside charger: New electrical equipment has been immediately replaced, and more attention will be paid to the quality control of the facilities in the subsequent operation process. We also attach great importance to the shortcomings in breakfast service, and are actively improving the quality of dishes and service levels, striving to provide customers with better dining enjoyment. Once again, I sincerely apologize to you.

Response from Property: Dear guest, it is a pleasure to have you experience the warmth of "home away from home" here. We hope you will come back often and wish you a happy life!

Response from Property: 小御，自然，舒適，清新的入住環境，我們信奉客人為家人，提供無微不至的鄰里服務，是一家有温度的店。朋友們喜歡就多多推薦給親朋好友一起來小御加感受最貼心的服務吧~