Crystals Beach Resort Belle Mare, a member of Radisson Individuals

a very successful experiance! The hotel offers all the facilities for this. The rooms are large, spacious, clean located in a paradise garden. The staff is very attentive to our needs, the food is good, diversified. the beach is absolutely superb! If I return to Mauritius, this is the place where I will return with pleasure!

food: for a 4 star hotel, the food are not tasty and convincing poor service: Room has some broken tiles, stitches, walls dirty, AC not working properly, water leakage from ceiling. Reception: whenever you call thr reception,they never pick up your call, you need to go down everytime to ask them anything. Still, they never deliver their service on time. lazy people working there. concierge: i Had to wait for almost 1 hour to get my luggages and stuffs in my room even though callling them 7 times to bring my stuffs. After checking out, they make you wait for 35 min to get your stuffs down to the reception. They ruined my honeymoon trip to Mauritius. I wish I could get my money back. I would never recommend this resort to anyone. concierge

We are currently staying at the resort (Jan 3rd – 12th, 2026). While our overall experience has been pleasant, there is a distinct gap between the resort's potential and the execution in certain areas. ​The Positives: The food quality has been excellent with no complaints thus far. The water park is open and a highlight for our children. We also found the reception team to be courteous and welcoming, despite a slightly slow check-in process. The management/senior staff are helpful and do their best to assist. ​Areas for Improvement: ​Housekeeping Standards: This is our biggest concern. Upon arrival, the cleaning staff left the room just as we entered, yet the room was not thoroughly checked. While the bedding was clean, the bathroom vanity and toilet were not. I was shocked to find blood on the toilet seat, which I had to clean myself. For a resort of this caliber, a cleanliness rating of 6/10 is unexpected. ​Service Training: There seems to be a training or language barrier with the general staff in the restaurants and bars. Requests are often met with a "can't help" attitude, likely due to a lack of English comprehension or empowerment to solve simple issues. ​Beverages: The cocktails, particularly the Piña Colada, taste premixed and lack freshness (missing that creamy coconut profile entirely). ​We are enjoying our time, but tightening up hygiene checks and staff training would make a massive difference.

Had a bad experience, came back with a gastro for the whole family, i am not blaming the hotel beacuse we realy dnt know which cause that,the breakfast was catastrophe table were full, tables who were free were not clean up,lot of mosquitoes flying, have to wait for a long time before a waiter came to clean a table for us despite we didnt get clean napkins...dinner, room ,activities was ok though.