Reviews of Mercure Queenstown Resort

Response from Property: Dear valued guest,Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the room, our service, and the beautiful surroundings.Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon.Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

Response from Property: Dear valued guest,Thank you for taking the time to share your experience. We’re pleased to hear you enjoyed our hillside setting, convenient location close to the town centre, and the beautiful views from your room. We also appreciate your feedback regarding the WiFi and will be sure to share this with our team as we continue to look for ways to improve our guests’ experience. We hope to have the opportunity to welcome you back again in the future.Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort

Response from Property: Dear valued guest,Thank you for your kind words about your stay at Mercure Queenstown Resort. We are delighted to hear that you enjoyed the serene environment and the stunning views of the Remarkables. We look forward to welcoming you back in the future.Best regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Gurjant SinghAssistant ManagerMercure Queenstown Resort

Response from Property: Dear valued guest,Thank you for sharing your experience with us! We’re so pleased you enjoyed the scenic lakeside setting and found your room spacious, clean, and comfortable.We understand that our quieter location on the hillside can be a bit less convenient without a car, and we appreciate you pointing that out. Many guests value the peaceful atmosphere, but we’re always happy to help arrange transport or suggest easy ways to reach the town center.We hope to have the pleasure of welcoming you back again soon!Warm regards,Alex Andrew Assistant ManagerMercure Queenstown Resort

Response from Property: Dear valued guest,Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your stay did not meet your expectations, particularly in regard to the condition of our facilities, room quality, and noise levels. Your comments have been noted and will be shared with our management and maintenance teams as we continue working to improve our guest experience.We also appreciate your observations regarding service and amenities. We are currently reviewing how we communicate and provide in-room items to ensure greater clarity and comfort for all guests.Regarding your comments about group bookings, we aim to provide a welcoming and comfortable environment for every guest, and we continuously work to manage group and individual stays in a way that maintains a positive experience for all.We’re pleased to hear you were able to enjoy the lake view, and we appreciate you highlighting this aspect of your stay.Thank you again for your feedback—it is invaluable in helping us improve.Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

Response from Property: Dear valued guest,Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet expectations, particularly regarding cleanliness and the condition of the in-room items. This is certainly not the standard we strive to maintain, and we will be addressing this with our housekeeping team as a priority.We also apologise for the inconvenience caused by the gym being unavailable and for any disappointment with the level of service during your stay. Your comments have been noted and will be reviewed with the relevant teams to help us improve.While our hillside location offers a more peaceful setting, we understand it may not be as convenient for all travellers, and we appreciate you highlighting this.Thank you again for your feedback—we truly value it and hope to have the opportunity to provide you with a better experience in the future.Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

Response from Property: Dear valued guest,Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We take concerns about service, room placement, and amenities very seriously, and your comments regarding room location, Wi-Fi signal, pillows, and transportation options will be shared with our team for improvement.We also want to clarify that our staff is committed to treating all guests equally, and we sincerely apologize if you felt otherwise. Your experience matters to us, and we will use your feedback to ensure future guests have a more comfortable and seamless stay.Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

Response from Property: Dear valued guest,Thank you so much for choosing to stay with us and for your kind review.We’re delighted to hear that you found our pricing reasonable during the holiday period and that the beds were comfortable and well-suited to your needs. It’s also wonderful to know you enjoyed the breakfast — we’re glad the variety and portions made for a great start to your day.We truly appreciate your feedback and hope to welcome you back to the Mercure again soon!Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort

Response from Property: Dear valued guest,Thank you for taking the time to share your experience with us. We sincerely apologize that your stay was impacted by noise from the elevator. We understand how important a peaceful and restful environment is, and we regret that this affected your comfort.Please be assured that guest satisfaction is very important to us. Your feedback is appreciated and will be taken into consideration as we continue to improve our guest experience.We truly hope to have the opportunity to welcome you back for a more enjoyable and restful stay in the near future.Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort

Response from Property: Dear Cindy,Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you and your family enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Kind regards,Alex AndrewAssistant ManagerThe Mercure, Queenstown Resort

Response from Property: Dear valued guest,Thank you so much for sharing your experience with us!We’re delighted to hear that you had a very nice stay and that our team’s service made a positive impression. It’s wonderful to know you enjoyed the complimentary upgrade — we’re glad we could add a little extra touch to your visit.We also truly appreciate your feedback regarding overnight parking. We understand that parking charges can come as an unexpected surprise, and we’re sorry for any disappointment this may have caused. Your comments are valuable and help us improve how we communicate our parking policies more clearly to future guests.We hope to have the pleasure of welcoming you back again soon for another memorable stay!Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort

Response from Property: Dear valued guest,Thank you for your kind review! We’re so glad you enjoyed our setting, facilities, food, and the service from our team — that really means a lot to us. We also appreciate you mentioning the water pressure in the showers; your feedback helps us identify areas to improve, and we’ll be looking into this. We hope to have the pleasure of welcoming you back again soon.Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort

Response from Property: Dear Guest,Thank you for sharing your feedback with us.We’re pleased to hear you enjoyed the view during your stay. At the same time, we’re sorry to hear that aspects of the hotel, including the pool temperature, parking, and the age of the property, did not meet your expectations. Your comments regarding the need for upgrades and pool comfort have been shared with our management team for review.We appreciate your honesty and thank you for taking the time to let us know.Kind regards,Gurjant SinghAssistant ManagerMercure Queenstown Resort