Doña Urraca Hotel & Spa
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Queretaro
Doña Urraca Hotel & Spa
5 De Mayo # 117, Queretaro, 76000, Mexico
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With a stay at Doña Urraca Hotel & Spa, you'll be centrally located in Querétaro, within a 5-minute drive of Josefa Ortiz de Domínguez Auditorium and Aqueduct of Santiago de Querétaro. This upscale hotel is 2.6 mi (4.3 km) from Corregidora Stadium and 4.4 mi (7 km) from Querétaro Convention Center.Show More
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4.2/5Very Good·Cleanliness: 4.2
All 16 Reviews
Amenities
Outdoor swimming poolSaunaSpaMassage roomPublic ParkingFreeAirport shuttle pick-up24-hour front deskLuggage storageBarRestaurant
All Amenities
Surroundings
Airport: Queretaro Intercontinental Airport
(34.2 km)
Landmarks: Capilla de la merced
(260m)
Landmarks: Casa de Cultura Dr. Ignacio Mena Rosales
(290m)
Map
Rooms
Guest Reviews
Services & Amenities
Policies
2
Master Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Toothbrushes
Private toilet
Check Availability
8
Junior Suite
2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Toothbrushes
Check Availability
Guest Reviews
4.2/5
Very Good
16 reviews
Verified Reviews- Cleanliness4.2
- Amenities4.2
- Location4.2
- Service4.2
Average for similar properties in Queretaro
Guest User
October 9, 2024
The spa double booked us for our anniversary which ruined our plans for the day. Despite confirmation, paying in full ahead of time, they still managed to double book. They made no attempt to accommodate us and actually tried to get us to do something we hadn't paid for in attempt to hide the double booking. The staff were rude, unapologetic and refused to do anything to help.
Guest User
June 29, 2024
We held a after wedding party brunch. The brunch menu was very extensive and delicious. They had 10 diferente plates , fresh juices, fresh fruit station , egg station with fresh egg preparation they had a quesadilla stationThe waiters service was fantastic. The venue was very clean. The building decor was great. Very nice for events. We hosted close to 120 guests.
Guest User
January 5, 2024
I was booked for a 90 minute Swedish massage. I arrived 5 minutes early. I was left waiting for 15 minutes past my scheduled time. I got up and left. I explained to the receptionist why I am leaving. This is an unacceptable level of service. Very poor customer service. I would not recommend this spa.
Guest User
January 31, 2023
AVOID THIS HOTEL AT ALL COSTS! Due to a mixup with friends staying at the hotel, we discovered that every hotel card key opens every single room! Let me repeat: every key opens every room. There is zero security here. What's worse than this? We presented this to hotel staff by demonstrating the problem and the staff already knew this situation. They provided lame excuses (the hotel itself has security; we'll fix it tomorrow) but the truth remains that not a single room is secure (in addition, the inside lock in our room was broken). If you are planning on staying, cancel. If you have stayed in recent months, seek a refund. I will contact Visa and AMEX to inform them of the situation. This is BY FAR the most egregious breach of trust at a hotel I have ever encountered or have heard of. We departed the hotel about 11pm and secured a refund. If you are now staying there, I recommend you do the same. See the attached photos of the hotel staff who are complicit in this crime.
Guest User
January 31, 2023
The hotel and rooms are stunning. Hard to believe such a big place exists in the middle of the historic centre. My room had a balcony with a view over the pool. The spa was very nice as well. The staff were very friendly and accommodating with a late check out request. Only negative was my lunch, which was pretty average.
Guest User
January 31, 2023
This hotel was in a great location for walking the Central Historic District. The room was clean, great view with small balcony, wonderful shower and amenities. Valet parking was quick and convenient. Only complaint was that the "included breakfast" amounted to a choice of juice or coffee and plain toast served with some runny fruit spread. Otherwise it was very nice.
Guest User
January 31, 2023
Excelllent location, great facility. Strongly recommend to anyone if they pay attention to: - very poor breakfast - no good restaurant or pub - staff struggle to communicate in English, however they do their best to support - pool not as clean as you would expect Other than above, nothing to complain. Please don't make much expectations for above.
Guest User
January 31, 2023
Over a month after I checked out, I received a random, phantom charge of over $200 on my credit card. To be clear, I paid for my stay in full upon check-in. When I checked out, I paid another $100 pesos for the soda from the mini-fridge. Everything was settled. When I called to ask about this, they said they have had lots of complaints about this happening to others too. The wi-fi was broken my entire visit and they stated multiple times that they had no idea when it would be fixed, but suggested it could be months. The thermostat was broken in the room and we had no heat. We told the front desk and they said they fixed it. When we returned, we simply found the thermostat turned off. I turned it back an and still no heat. After a couple nights of freezing our buns off, we found a space heater in the closet, which was fine, but it would have been nice if the staff at least mentioned the space heater. Once night, we got back to the hotel late, around midnight, and the doors to the hotel were closed and locked. We had to pound on the doors for about five minutes until eventually someone let us in. Staff was friendly, but front desk is powerless it seems to resolve any issues. I won't stay here again, which is a shame because it has a lot of potential if they would just stop ripping people off and would fix their wi-fi.
Guest User
August 9, 2022
Table stakes is security and this hotel had none. They provide all hotel guests with the same master key that opened any room. We were there for a wedding. Word spread pretty quickly. They knew of the issue and chose not to address. Unfortunate! Rooms were nice although smelled like sewer at certain times of day. Pool had bee swarms and they had mosquito issues. While staff was friendly and accommodating and restaurant good for the security issues this hotel can’t be recommended.
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Sauna
Spa
Additional charge
Massage room
Public Parking
Free
Airport shuttle pick-up
Additional charge
24-hour front desk
Luggage storage
Bar
Restaurant
Airport shuttle drop-off
Additional charge
Car rentals
Currency exchange
Conference room
Additional charge
Kids' club
Wi-Fi in public areas
Free
Outdoor swimming pool
Spa
Bar
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Heated pool
Opening times
Parking
Public (not only for guests) is available Off-site parking. Reservation not needed.
Public Parking
Free
Valet parking
Free
Transportation
Airport shuttle pick-up
Additional charge
Car rentals
Shuttle service
Additional charge
Airport shuttle drop-off
Additional charge
Front Desk Services
Currency exchange
Tour and ticket booking service
Safe at front desk
Luggage storage
Concierge service
VIP check-in service
24-hour front desk
Languages Spoken
English
Spanish
Food & Drink
Bar
Room service
Lobby bar
Health & Wellness
Massage room
Sauna
Spa
Additional charge
Public Areas
Elevator
No smoking in public areas
Garden
All rooms non-smoking
Cleaning Services
Clothes dryer
Facilities for Children
Kids' club
Business Services
Conference room
Additional charge
Fax/copying service
Additional charge
Wedding service
Accessibility
Accessible rooms available
Stair-free main entrance
Safety & Security
CCTV in public areas
Fire extinguisher
Smoke detector
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 11 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
StyleA la carte
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
- Cash
Property Description
- Opened: 2000
- Number of Rooms: 22
With a stay at Doña Urraca Hotel & Spa, you'll be centrally located in Querétaro, within a 5-minute drive of Josefa Ortiz de Domínguez Auditorium and Aqueduct of Santiago de Querétaro. This upscale hotel is 2.6 mi (4.3 km) from Corregidora Stadium and 4.4 mi (7 km) from Querétaro Convention Center.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy Mexican cuisine at Doña Urraca, a fine-dining restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 2 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 24 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy Mexican cuisine at Doña Urraca, a fine-dining restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 2 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 24 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.