Guest User
September 17, 2025
Honestly, this was the worst accommodation I've ever had on a business trip. This hotel, supposedly the best in Quito, charged me extra after breakfast, even though I had ordered breakfast upon check-in. I reluctantly paid. I booked two rooms, one paid online and the other at the hotel for $340. All room fees were settled. However, upon check-out, they charged me over $800 and sent me a separate bill. I asked them to explain the $575 charge on the bill, and after a week of explanations, they still couldn't explain it clearly. They finally told me it was a fine for smoking in the hotel. Seriously! They didn't tell us smoking wasn't allowed upon check-in, and the staff only reminded us not to smoke in the room after we were caught. They didn't mention the fine at check-out either, but after a week of questioning, this smoking fine suddenly appeared. Is the hotel so short of money? If they are, they should just say so, don't be so greedy. Everyone, avoid this place; I've never had such a terrible experience. I don't care about getting my money back, I just want to vent my anger! They should close down as soon as possible! Garbage!
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