Plaza Grande Hotel

Very nice hotel in the historical center ! Super friendly and efficient staff . Spacious and clean rooms

Best location possible for sightseeing by foot in the historic center. And the staff was simply amazing! So friendly and helpful. They made our stay wonderful!

Excellent staff and nice relaxed atmosphere. Very comfortable room and really enjoyed the breakfast

This immaculate and charming hotel is the best location bar none as a base to explore Quito’s historic center. We had a gorgeous room facing the plaza so we could enjoy a terrific view and watch the people in this busy and most beautiful square. All staff were competent, professional, and pleasant and handled our questions perfectly. Many thanks for the wine, macarons, and chocolate awaiting us on check-in as well as the water bottles and coffee maker in the room! Restaurant was really good, too. Huge thanks to the front desk staffer who arranged for a private driver and tour guide for us on the day we checked out. We got to see everything we wanted! This was our first time in South America and Hotel Plaza Grande was the perfect introduction to the continent, Ecuador, and Quito.

Very impressive with great staff service at time of check in and also service for further assistance with parking and dining, highly recommend Hotel Plaza Grande Quito to visitors.

On the plus side, it is very beautifully decorated, our room was quite large and there were lots of fluffy towels and nice toiletries. We received a bottle of wine and some chocolate when we checked in, and the people at the front desk were very nice. But the negatives certainly overshadowed the positives, considering how much we paid for the room. The air conditioner was barely adequate, although we turned it down as low as possible, so we spent two uncomfortable nights. One of the main reasons for booking the hotel was to eat in their lovely restaurant, We even thought we made a reservation for our first night. However. when we checked in , we discovered that the restaurant had been closed for months and the only available restaurant was little better than a coffee shop, although they did serve dinners. The breakfast that was included in the room rate was very limited, with most of the other offerings an additional cost. Even at more modest hotels, we have enjoyed very nice buffets with many choices, but not at this hotel. And finally, our trip ended on a very negative note. The hotel is on a pedestrian street so we, with all of our luggage, walked to the corner with the bellman to meet our car. He didnt have a cart so we carried everything. While we were standing there someone took one of our bags, unfortunately the one with the presents we were bringing back home. The hotel never bothered to reach out to me afterwards, which would have been appreciated.

It was the perfect classic hotel in the old city and unique being right next to the presidential palace and so close to all the interesting sites in the old city. It is a unique hotel with great staff and the menu is excellent too reflecting Ecuadorian food at very reasonable prices. We just could not fault thus hotel. Furthermore they recommended a private guided tour company who also transferred us to and from the airport and our guide Andres was brilliant for our 3 days of touring a quite remarkable and under exposed tourist destination. I cannot thank the hotel staff enough for making the basis for our short vacation to Quito and the surrounding areas so memorable.

Beautiful hotel superb staff wonderful accommodations and great location. Staff was extremely attentive, food service was excellent.