Illa Experience Hotel

The ILLA experience was a wonderful place to stay. Convenient for the old town, but in a quiet neighbourhood. The rooms were luxurious, the plumbing worked. The staff were so helpful, they couldn't do enough to make our stay enjoyable. The experiences they offered were varied - lavender tea, to Ecuadrian biscuits, to rose water and ice facial treatment. Breakfasts were good too.

This hotel is very atmospheric, comfortable rooms in a great location. However the food was dreadful. No one in our group of 16 had anything positive to say. This was the worst food we have had in a two week trip to Ecuador including on a small boat and in the middle of the Ecuadorian Amazon where our final destination was reached by canoe. It was not cheap and I cook better food at home. Further a small bottle of water costs $5US. One positive was that the staff were very polite and friendly.

We got an amazing room which had a separate seating area and a good size bathroom. The reception was very good, staff were wonderful and organized a cultural event every late afternoon. Breakfast was good, with a beautiful view of Quito. Didn't quite get the 5 star review because the bed, although huge, definitely needs a new matrass, and cleaning upon arrival was not up to standard. The gym was not good compared to the high standard of the hotel. It was a tiny room with one tredmill and a few weights. Otherwise we had a wonderful stay and were pampered by the staff!

Simply a 'top notch' hotel! This hotel was booked for us by Royal Galapagos, and they could not have found a finer hotel that met our taste and needs. The hotel is off centre from the major squares in Quito, so just right in order to see all the main attractions by foot. We were met by Christian who oriented us to the hotel and our room. We had requested an upgrade and reserved room #244 which turned out to be an excellent decision. The room was large with three large windows overlooking a quiet street (other rooms have windows facing the courtyard of the hotel). The room was well appointed with an equally large bathroom. Everything in the hotel from the small pool in the entrance way and the many superb paintings throughout the hotel, to the furnishings and flowers in the little garden is done with taste and style. The breakfast was excellent with a mini buffet as well as a la carte menu. In the evening a fire pit is lit overlooking the mountain and the statue of the Virgin of Panecillo. Some evenings a savory is cooked for guest returning from a day of touring. Dinner was also a la carte and excellent (albeit somewhat expensive). The staff was uniformly pleasant and helpful. In summary, this hotel was a wonderful way to start our Ecuadorian adventure.

Location is accessible to everything,atmosphere is good,rooms are nice,good value for everything,Very clean and tidy,noise level is okay i may say its not noisy,Services are excellent,amenities are Good and most specially staffs are very friendly and accomodating, the kitchen staffs and chefs are all nice,..Gonna miss this place and highly recommended

Illa was welcoming both in service and the beautiful hotel space itself. Wonderful hospitality - breakfast and dinner with a view. Nice touches to make our stay even better.

After travelling for 24 hours from the UK we arrived shattered in the darkness . We were greeted with the gorgeous night lights over the Panecillo and the Virgin statue Our room had the view along with the outside terrace with burning cauldron. We walked the dark deserted streets of the old town to get an i goal bind with the place we had arrived after being given instructions of where it was safe to walk. The location is beautiful with the narrow streets. The breakfast was simply lovely in the egg restaurant and the sun shone in the lovely view we had seen the night before It's a small intimate hotel that's takes complete individual care of you Nothing is too much trouble.We felt well looked after. The internal decorations of the hotel with its inner courtyard are beautifully done. They even got coffee and boiled eggs ready for our early departure back to the airport after the second night

Beautifully designed property in a great location. Service was excellent. An oasis in the city

We booked a 3 night stay at Illa, which didn’t quite go as planned but we were very thankful for the kindness from ALL the staff. We arrived rather late on our first day and while we had booked a room on the second floor, we were very unfortunately put in a room on the ‘lower ground floor’. This room was at the bottom of the stairs as you enter the hotel, with 3 windows at high level, facing the road, that had opaque glass and bars on them so there was little natural light and zero view. The room was also very noisy with people coming and going early in the morning. We asked to be moved on the second day but were told the hotel was full, however they could move us the following day for our last night. This was extremely disappointing as this was the start of a very special and long awaited holiday. I cannot fault the staff as they were all extremely nice and as helpful as they could be given the fact there were no available rooms. So to try and make us happy they provided us with a complimentary spa treatment and dinner at a local restaurant, La Vid, which was wonderful. When we moved to a room higher up in the hotel it gave us a much better experience and appreciation of the hotel. All praise to the staff who were all lovely and the latter accommodation was perfect, it was just an unfortunate incident which our travel agent is investigating.