VOI Praia de Chaves Resort

The hotel is very clean and well maintained. The receptionists are friendly and professional, always ready to help. The animation team is a bit shy to invite you to activities unless you are Italian. If you are not shy, you can join them yourself, but I felt they didn’t take much extra care of us. A few of them even seemed a bit unpleasant when we wanted to join bingo. Food is good, though we expected more seafood and freshness given the location. Drinks were good as well. One important note: on the last day, we discovered that €100 was missing from our room. We reported it at reception and filled out a form, but we had to leave before it was resolved. I don’t want to blame anyone, but I strongly recommend using the safe in the room to avoid this kind of situation. Overall, it was a nice stay with a few points that could be improved. **Upgrade:** I am really disappointed with the management of this hotel. We’ve been trying to get some closure regarding the missing money, but they just keep brushing us off, only repeating that the money should have been kept in the safe. I’m not ignorant — I know that. I simply want to understand if they’ve reached any closure or taken any responsibility. I don’t even care about the stolen money anymore; what matters to me is how they treat their guests in what’s supposed to be a five-star hotel. It’s extremely disrespectful. I also want to make it clear that I’m not blaming the hotel staff — they were very kind and did their best. The issue is with the upper management, whose behavior has been completely unprofesional. Please enjoy this photo of local kitty, to bring some clamness

The resort has got a big potential which is not at all used. It's located on a fantastic and big beach but that's the best part. The beach is actually far away and the wifi doesn't get there. The room is spacious but not at all a standard of a 5 star hotel: the bed is not that comfortable as well as pillows, towels are comparable to a 3 star and the cleaning is basic, a few times I had to ask for towels not replaced. The food is ok but there is a big lack of fruits and many things were not cooked enough. There are no small tables where to put drinks and stuff next to sun beds and umbrellas. They were not able to find me somebody to play tennis with not they have somebody who can play or teach tennis. It's nice that you can have drinks and food at any time and what i found great is the view from the resort. Not sure if I'll ever go back for that price unless they improve many things. You can see a good sunset from the hotel

Location is an island west coast Africa with white sandy beaches. It was 15 mins from airport and small town 20 mins away by car. So I went with all inclusive TUI, there was no TUI rep if you wanted to speak to a rep you had to phone or use the app. I was the only English person it is mainly Italian and French , I can speak a small amount of both languages but not enough to make conversation, so my holiday was very lonely. The entertainment crew are called Bravo who did all their announcements in Italian or french so was difficult to join in. When I said I was English and could they translate they said no it is an Italian hotel and that is who they cater for. So I don’t understand why TUI use this hotel?? Hotel was clean needs a bit of fixing here and there no sickness or poops. It says there are water filters around the hotel but none were in service. I used the gym has all you need except air conditioning so was a hot sweaty run. Three pools one is a child’s pool but they seemed to prefer the infinity pool for adults and parents just go with it. Beach is lovely but it’s so windy you can’t sit there to long. Would I go again no but I would go back to Cape Verde to another resort where they maybe someone to talk to.

Not bad but to improve for the luxury of the Rooms; old towels for bathroom and beach. Frigo bar not working correctly and curtains were dirty. Food experience top and also the beach. Perfect to family relax and for spending lazy time. Boa Vista is a beautiful discovery in no stress contest and lovely citizens always happy.

Location is wonderful with exceptional beach views. Rooms adequate not aligned to the star rating though. Atmosphere is 1990’s Ibiza with non stop pounding music around the pool and bar areas. Often with two competing thumping beats at the same time , so even if you recognised the tune it’s washed out by another. Measured the peak beats at 85-90Db which would required ear defenders in a work setting. So a quiet swim, snooze by the pool or conversation is impossible. The pools are all next to each other so there really is no quiet and relaxing space to sit. You can get a small break during the lunch period and the hottest part of the day. If you are 25 and want a party vibe until 23:00 this is your place. Most of the guests are not in this demographic however.

We stayed twice at this hotel. This is just wow, especially the staff. After 3 years almost everyone remembers us. Cleanliness - outstanding F&B - outstanding with local and regular beverages Food - outstanding I remember only one name - Alexandra, which is super helpful and pleasant lady. Always made our days special. Great animation team with water polo (I miss it). Highly recommend and we will definitely come back. WiFi works perfectly around the entire property.