I stayed at the Embassy Suites by Hilton Raleigh Durham Airport Brier Creek for business on January 23rd. Our group of Regional and Corporate CFOs had a conference room reserved for the all day meeting on the 24th. I have a 3months old baby at home and I needed privacy to pump breast milk during the day, so I paid for half a day stay to have access to my room till 4:30pm. In the morning, I stopped by the front desk to pay for the extended stay and to extend my key card as i communicated to the front desk assistant till 4:30pm. The meeting lasted till 4pm. I had exactly 30min to make it to the room to pump and to make it downstairs for the 4:30pm shuttle to the airport (my flight was at 6pm). Well, when I got into the elevator, the key wasn't working - it was in fact deactivated!!!. I rushed to the front desk only to see that there was only ONE person assisting the customers at the busiest check-in time! No matter how concerned i looked, i was asked to wait. It was almost 4:15 until I finally got the key reactivated and made it to the room. Of course I missed the shuttle and had to call a Lyft to make it to the airport. The hotel made me to almost miss my flight!
That is besides the disruption of the construction noise and strange people continuesly entering the confidence room during the meeting! I highly discourage any business professionals to stay and to meet at the hotel. I will certainly discourage any of our company meetings at this property ever again.