Quality Inn & Suites Raleigh North Raleigh

Nice location clean room and nice customer service. Good breakfast .

My #3 time stay and I love it

Conveniently located but right along a major road; traffic noise all day and night. Fridge and microwave are good amenities. The room looks good but closer examination shows wear throughout. The shower had very little water pressure. Great price and convenience, but would pay a little more for better upkeep or newer property.

Wednesday 2/25, after checking in, I saw water coming down heavy from the ceiling in the bathroom. I called front office and was told someone would take care of it immediately. No one came. After driving 7 hours, I could not sleep listening to this water pouring down from the ceiling and extremely loud noises. I complained on Thursday morning & was again promised that no used and water issue would be fixed. Thursday night, upon returning to room and hearing this water and loud banging noises, I called front desk again and was told someone was on the way to the room to check the leakage, and to give me a key for a new room. I waited, called, waited more and no one came. I was later told that the room they were moving me to also had some issues so it was blocked. The water issue was not addressed until Friday afternoon. The person who checked me in was kind and the lobby appeared clean so I thought I would have a good experience but it was awful. I told the Manager I would be requesting reimbursement.

The sink need to be repaired and the bed side electrical outlets didnt work. I hope I get my $50 deposit back because I didnt reprt it until checkout.

Hotel was unkept and almost runed down. Draw handles were screwed on with whatever the maintenance could find, regardless of size, they used duct tape to fix the curtains, the AC was leaking and the staff noted that it was that way and they were waiting to fix it. The carpet in the elevator was patchy and falling apart. The toilet paper holder was missing. The office chair leather cover was disintegrated and nasty looking. There was a USB outlet that was broken and protruding outwards. The outlet for the hairdryer looked burnt with the top split open or melted open and then looked as if someone had glued the top portion closed. The staff looked tired and bored with the job and the place.

Room was clean. Bathroom floor was not mopped. It had dirt marks as if someone with dirty shoes walked on the wet tiles.

Nice comfortable room thatbwas clean and quite. Decent breakfast. Very nice friendly staff.

The smoke detector's battery died at 5 am. When I went to the front desk, they told me it would be at least an hour. It was only after I pressed them regarding what about being able to sleep, did they offer to change rooms.