Vercylanne
November 29, 2023
The gentleman helping us during check-in was very friendly & polite. He handed us our room keys & we went to our assigned room. Unfortunately, we walked into a very messy bed, trash/recycle was full of cans & I was worried the previous guest were still there. We were thrown off from that. We quickly returned to the lobby to inform the gentleman who helped us & he was apologetic. Assigned us to a new room which was on the other side of the property.
Thankfully it was cleared & cleaned (from what we saw). I noticed though, that the brown blanket under the top covers still had stains on them & it was unpleasant to see right before going to bed feeling a little grossed out. Next morning, we get a knock at the door from housekeeping, I guess she thought we had already checked out from the room & just reminded us check-out is at 11am (mind you, it was like 8:45am when they knocked & we were fully aware of 11am to check-out). My fiancé & I were confused by that…
So we pack everything up, get ready for the day & are aware of the time as we go. We even had our front curtains open so housekeeping are aware we’re still inside. By 10:50am, another knock at the door, & it’s the same lady reminding us again about 11am as if she was rushing us out. That was one thing that didn’t sit well with us. We feel they need to have a better system with keeping track of which rooms are fully vacant & when the guests have left, to not rush everyone out. Her approach was rude & uncalled for