Hotel Princesa Parc

We stayed for 5 nights in Dec 2023 and we enjoyed it so much! The room is clean and spacious enough to have 2 large suitcases opened. Loved the design of the bathroom, very practical and well ventilated. The inside of the building is warm at all times. Also lots of facilities to use in the hotel, we tried the sauna, spa, message and played bowling. Definitely going to stay here again when we go skiing in Arinsal

Good staff, but, 4 star accommodation and a 3 star experience. I first came to this hotel in 2012. Since then the hotel has started allowing people with a lower caliber and younger people stay here, people who lack self awareness and manners. Noise.... Loud talking, shouting from drunk guests late at night, for example 12am Sunday night. Rooms poorly soundproofed at door threshold, easy to fix. Upon arrival, No statement is given to guests regarding when quiet times are (e.g. 11pm to 6am). Spa rules state "no shouting", a spa experience is supposed to be calm and relaxing. Instead we shared the spa with 4 loud testosterone filled males in their 20s who were excited like they were at a water park, shouting, running, jumping and giggling like teenagers. A bus load of people arrived and completely blocked the reception, with 1 hotel entrance door not working. Staff doing well, but overun and needed more staff. Jacuzzi (15 euro per hour) in a state of disrepair, cut foot on a loose piece of sharp stainless steel. Waiting to hear about that one. Nice friendly staff and nice room, but focus of hotel is making maximum profit, at the expense of guests. Not recommended for couples anymore in my opinion, more of a family or school trip hotel. Massage 150euro for 2 people, 50 minutes. Massage was too weak and a waste of time and money. In a Massage they will usually ask you if the pressure is too soft or too hard, about 5 minutes in. Not the case here. There is a private proffesional massage business 5 mins down the road if you can book a week or two in advance (1 employee). Good rooms, good staff, good location. Poor spa condition, clientel and parking. Park for free in arinsal centre. The hotel would like you to pay at least 12 euros per day, even if you have already paid £165 for a night...

We booked through Crystal, and stayed in the Diana Parc and so enjoyed the service and food in the a la carte restaurant, but also enjoyed the other restaurant. Our room and the service provided was excellent, and with all the different facilities, especially the spa, we would recommend this hotel to anyone staying in Arinsal. In the restaurant Alfonsina and Javier provided excellent service, and we were also impressed by Ghizlane, Rima and David on Reception. Thank you all for a most enjoyable stay.

First time in Arinsal - I was blown away by the look of the hotel when we first arrived , I felt like I was real life in Virgin River :) Staff were lovely , room was immaculate and cleaned everyday . Great Facilities Gym , Kids Club , Restaurant's - Bars . Very Pleased .

Nice location near the amenities of the town. The hotel itself was not special. I had read great reviews earlier, but I was disappointed. The rooms were very noisy - you could hear children cry in the room next to you and you could even hear the alarm of the neighbours in the morning. Furthermore, the beds were really wobbly/unstable and the shower-cabin was very small. The breakfast and dinner were good and the spa was also nice to have after a day of skiing. Altogether I would not come back to this hotel because as I value a good night of rest.

I previously stayed at this hotel 5 yrs ago and it's gone down hill since then, staff don't care one barman was very rude the waiting staff requires proper training, ie cutlery fell on the floor and was placed back in with the clean ones chairs were lifted over my wife's head for other guests as she was eating, dinning room is very cramped, cheap cuts of meat very few desserts, our room was never cleaned properly we had to constantly ask for tea's and coffees and toilet rolls to be replenished, the quilts are feathers but have been washed and have large clumps in small areas and none in others, the shower had broken tiles and mould in it, flooring was cheap laminate that was badly chipped

The hotel was amazing really friendly staff my only nag is the restaurant opened to late at 7.30pm when you have small children or people with disabilities it would be good if it opened earlier, but everything else was really nice