"Love staying here, will be coming back"

"Confusing place. We visited one evening for a drink - we were staying locally. Sat outside (inside was clearly for in house guests and our preference was for outside anyway). Felt a bit like Siberia as we waited an age for service. Great spot for a drink, drinks were great and the lovely waitress who eventually served us was delightful. We decided to give them the benefit of the doubt and bring the rest of the family back a few nights later for the NY poolside party advertised on the blackboard out front as being open to all from 8pm. I checked with reception on our way out to confirm this was OK - she said NY was for in-house guests only. When I told her about the blackboard out front she knew nothing about it but said if that’s what it said it must be right. We had a delightful dinner elsewhere and headed to nautilus at 8.15pm. Jumped on by the Maitre D who couldn’t even manage a hello - rather just a ‘you’re here too early’. Plainly he hadn’t seen the sign either? Anyway - we stayed for a drink - sat outside in Siberia again - there was no vibe and no service. In house guests appeared put out that ‘outsiders’ were walking past their table by the door to access the bar (we had to given nobody came to us). We left after that. Went down the road and had a fabulous night with brilliant service. Nautilus overall had a pretentious feel which isn’t compatible with Rarotonga and was by far the worst experience of our 10 day trip. I’ve just written 8 rave reviews on other places but not for this one. Would suggest staff training and communication about what’s going on at the place might be in order as a start!"

"This was our first away holiday in 22 years for my wife and myself and the experience was excellent."

"It's right opposite the airport, so I chose it because it's the most convenient place because my flight arrived in the early morning. The stay is short and the price is affordable. It's good for just one night. As for the accommodation environment, it is directly proportional to the price, so just don’t have expectations!"

"We had the best time. The place was clean and tidy. The pool was so refreshing. The staff, Rangi, Ng and Paul were amazing and happy to help with anything we needed. Paul was a great host. Always at the ready with a cherry hello. We are returning guests for the past 10 years and love this place."

"This hotel has the best city location in Avarua - the capital of the Cook Islands. It is a 5 minute walk to supermarkets, nightclubs and wide range of shops. The rooms are quite spacious and the beds comfortable. The rooms has good air-conditioning. I was also allowed to access my room at 9:00am, well before check inn time - I really appreciate the management team, for making this possible. There is a small pool, which appeared to be clean and well maintained. However, there was some negatives. I saw a large cockroach in the bathroom. Although, they claim to include free wifi, it a very limited service. They includes 2 vouchers, which just Ok to view email. If you want to watch a video for about 5 minutes, the voucher is gone. However, reliable internet and affordable internet is a big issue in the Cook Islands. There is only one channel available on the TV. Don't be put off by the exterior of the building, which is not the best. The rooms are OK, and have all the essentials. The rates at this hotel are very favourable, when compared to pricey resorts, a long way from the centre of Avarua. I would still recommend this hotel for location and price."

"Great resort .. the manager and the owner him self greet us his name is Greg .. very polite and helpful person. The staff as well are super friendly. Highly recommended"

"The hotel is right next to Little Polynesian, convenient location, you can take the bus to the town, the beach is very beautiful, can enjoy the ocean view directly from room. The room is clean, with cutlery and a kettle, but the bath water is not stable."

"The sea view is beautiful."