Reading Hotels with Airport pickup service

The good part: Staff are very friendly although check-in seems to take a little longer than Premier Inn, the reception area and seating to relax looks fantastic and the pizzas that the staff make 24/7 are absolutely delicious. The drink & pizza prices are reasonable. Location wise is spot on, just a two minute walk from the train station and central to everything. They provide more variety of tea & coffee in rooms, such as fruit & herbal teas, and decaff coffee, this totally beats any other budget hotel. Bad points: This is a cashless hotel & this is something i'm firmly against for a variety of reasons they lost £200 in sales due to this from myself & friends. The pillows are rock hard and kept waking up with a sore neck, the beds are also uncomfortable and feels like your sleeping on the floor. The noise from housekeeping is absolutely atrocious all you hear from several floors above and below, are the staff dragging large heavy trollies around and this goes on from 11am to 4pm if you need to sleep during the day forget it. The toilets smell of sewage & urine so sometimes you return back to your room and it stinks. There is also construction work ongoing Monday-Friday until Nov 2022 yet the prices are still very high. The cooling systems seem to work fine for an hour or so but then quickly the room becomes stuffy and warm, due to the location having the window open is very noisy especially at weekends.

Incredibly disappointed with my stay. Room was hot and smelt very strongly of Indian takeaway on arrival. Bedding had blood on it. Bedhead in poor repair. Bathroom door did not close. Outer window was impossible to close due to the position of the television set and the inner window frame. Shower clearly cleaned but smelt very musty. Room 205 is next door to the linen room. Staff used this room loudly after midnight at 3 a.m. and 5 a.m. talking, banging the door repeatedly, and shaking sheets out. This woke me up multiple times, and I did not sleep well. There were no hairdryers available, I had to go out and buy one. The lift did not work. My card to enter the building stopped working during my stay and needed changing, which was another inconvenience. None of this is the fault of the staff who were very pleasant. Perfect location with cafes and shops nearby, just a shame that the place isn't well maintained. There's bog standard and then there's this.

Lianna on Reception desk was simply a star so helpful professional and friendly as was everyone on reception desk. The Spa was lovely and the treatments were divine Sarh is amazing. Unfortunately The restaurant staff let the hotel side down Very embarrassing unprofessional and quite frankly what service. Was left waiting to be served and for our drinks to come. They didn't tend to ther tables people came in waited yo be served took so long they left. One server before our food has come had the check to ask us yo pay the bill as her shift was finishing and would be easier for her to do it now she hadn't even been serving us. When our food finally came mine the supreme chin was dry the potatoes were hard overdone My friend had the tuna which was served well done she wasnt asked how she'd like it cooked she also asked for chips on the side which didn't come with her main she had almost finished meal by the time chips finally came out Very disappointing However the change-over staff they were lovely it's a shame we didn't get served by them. Andrea and Sarah

the second i checked in got a very warm welcome from Safia and Prachi which made me feel very happy and is clear that the staff care about their jobs, even though the staff where polite the food was undercooked on multiple occasions during my stay which had also made vomit, i personally think the managers should be more on top of food quality.

This is possibly the worst hotel I have stayed in. The building looks beautiful from the outside and when arriving I thought I was in for a treat, however as soon as I stepped inside I was contemplating paying £200 for a room at Premier Inn. The place is really run down, falling apart at the seams. On check in I was directed to the “Kendrick Building” and was told my room was on the first floor. Unfortunately there are about 5 different staircases each leading to 4 or 5 rooms, there aren’t any connecting corridors linking them all. Eventually I gave up and went back to reception and was escorted to the room. The room numbers follow no logic, I was in a room that started with a 9 and the room next to me started with a 5. On entering the room I was again thinking about walking back out and paying over the odds for a Premier In . It was really bad. Peeling paint, bashed up walls and a strange smell. At least the bed would be comfortable right? No. It was rock solid and seemed to be very short compared to most other budget hotel beds. The sheets had a few faint stains but were otherwise clean. It was fairly noisy so I thought why not close the window - oh wait, how do I raise the blinds? The pull cord to raise and lower them had been chopped off. Not that it would have mattered anyway, the windows were shut but single glazed, badly fitting and draughty. The room faced a fairly busy road so there was constant traffic noise, sirens, and drunk people passing by throughout the night. The bathroom was roughly half the size of a shoebox. To use the sink I had to stand in the doorway. The toilet was shoved up so close to the sink that my knee was touching it. The shower was quite small but adequate, although the shower head sprayed in every direction except where you pointed it, and looked like something from the 80’s. Which was probably the last time it was cleaned too - it was filthy. After again contemplating an expensive late-rate Premier Inn I decided to go out for dinner rather than risk the restaurant. I came back around 11pm planning on getting a good nights rest before a long day of meetings the next day and I fell asleep at about 11.30pm. BZZZZZZZZZZZZZZS!!!!! What the HELL is that? It was a very loud fridge located behind a wardrobe door, whirring away like a potable AC unit. Nice of them to provide a fridge, but I would much rather not have one than be woken up by a very loud electrical buzzing sound every 30 minutes. The final straw was the guest next door whistling for about 10 seconds at 30 minute intervals until about 3am. At this point I gave up and slept in my car for a couple of hours. I would give this place 0 stars if I could. Do not waste your money.

Clean and well lighted room. Great facilities with fitness room and multitude gaming setups. Even have a bar in the lobby. Serving great foods. All and all really enjoy the stay. Well recommended!

Nice room. There is a pool and gym. If you are driving, you can email hotel with car plate to reserve a car park. 4 EV charging parking space is available. Tricky to find the car park though, so entrance on Station Rd. Shopping area across the street. Find the Picnic cafe, they bakery and coffee is great.

We reserved a 5-day period, including Christmas, because we were looking for a comfortable and quiet place. They first placed us in the 6th tower in the apartment 6B, but it was extremely noisy. The apartment is wide, was well clean and the team seems to be well professional, there is also a safety that is staying in the parking, but this detail with the floor and acoustics left unwanted. They moved us upstairs, 6C, to try to threaten the noise problem, but when other guests entered 6B, it was possible to hear TV, conversation, floor, everything! So if you are someone who needs quiet and a little silence to work, find another place. P-S: TV is not smart and almost no channel options, the washing machine wasn't working. I think that for £100 a day, they could improve these aspects!

Perfect for me as it’s right across from the office but probably not so great if you wanted to be in the city centre although it’s only an £8 taxi ride or £2 bus ride. Opposite a Beefeater which was handy but I would prefer an on-site bar and restaurant. Felt a bit uncomfortable on check-in to be asked if I was a smoker (I’m not) and if anyone would be joining me later 😳. Didn’t like the bed being made up with sheets, blanket and counter pane as it’s quite uncomfortable particularly on one of the hottest days of the year although the mobile air conditioning unit helped (first time I’ve had sheets and blankets for over 30 years since the day I got married despite extensive business (weekly) and leisure travel (4-6 times a year)). Hotel was very clean and the bathroom was well equipped. A bottle of water would have been a welcome addition to the room particularly in such hot weather. Not sure who to recommend the hotel to as it’s neither a corporate hotel with all the amenities or a home from home. Breakfast was on offer for an additional £15 and I decided to wait until I checked in to see. As I wanted to be in the office for 8am and there was no menu available, times of service or visibility of a dining room, other facilities or even other guests, I decided it may be too intimate and opted for a cold sandwich I had stored in the office fridge ‘just in case’. Was similarly priced to the executive room I had in the Novotel last week which had a full buffet breakfast included.

Tiny room with no opening window. Lack of fire signs in corridor, so it would be very risky if there was smoke. I don't like the bathroom arrangements as no privacy and just a screen. It is really poor design. The room was very hot in the night. It was ok for one night but I would not repeat my visit. Staff are nice and the vending machine is handy.