Best Western Plus the Inn Suites at the Falls

Hotel is beautifully located next to a river. Room is clean. Breakfast ends a bit early at 0900.

There was zero hot water for showers and you could not sit in the dining area because the area was about 40 degrees.

Staff was nice room was horrible the bathroom sink was filled with stagnant water sitting there for idk how long the headboard just fell off the wall in the middle of the night and when i told the fromt desk at checkout all i got was oh ok

I went for the suite because it had the jetted tub. Although only 1 of the jets was functional,but for the price of $140 a night I would say the suite was good.they did forget the cloths for your face all the other hand towels and body towels were there.for the price and location it was decent.I may have did something wrong but the wifi seemed to be a bit difficult to connect to for the purpose of watching youtube,tubi,netflix etc.

The curtains need to be cleaned. I asked for towels and they said they didn't have no more let them go look before checking out before check out time I walk past a door open I look it full of towels I said look at this and I payed my money and you giving me a problem.

Staying here was a mistake. There was zero heat in the lobby and breakfast room and hallway, when it was 3 degrees F outside. The room on the other hand was too hot so I had to turnoff the heat at night. Allso there was water running inside the wall making noise all night. No one manning front desk because it was so cold.

We stayed for 2 nights.No hot water for first 24 hours! maids never provided service in rooms, heating unit was very loud and cycled on and off during the night.Breakfast food was limited and sub par. We will never stay there again.

The staff was quite put a smile on their face ,, it was cold all thru out the hotel down the hallways the lobby etc,, I couldn’t take a shower Saturday when I awoke the hot water was broken so had to wait til late Saturday night to take a shower ,, the beds were very hard and now my body is stiff so it wasn’t the best experience after driving 7 hours from Ohio to New York but I tried to make the best of it,,