WoodSpring Suites Seattle Redmond

Rubbish hotel, poor service attitude! There are all kinds of black people, old Mexicans and weird guests living there! Next door to the hotel is a cemetery! There's always all kinds of noise going on upstairs and downstairs! The night before I left, I negotiated with the hotel to pay US$45 the next day to delay check-out until 14:00. However, I regretted it the next morning because I couldn't make it back, so the hotel directly deducted the full-day room rate for that day and asked me to come back. They reasoned, the front desk had an indifferent expression, it was just a button, there was nothing they could do! In the end, Ctrip was generous and helped me make up for the loss! Not recommended! Not recommended!

The room is clean, and there is a fee for cleaning and adding supplies.

First of all, the check-in time is 3PM. After I arrived at 2PM, I told the front desk that it was not check-in time yet. Can I use the public restroom in the lobby (because the bathroom door has a password lock). The answer given by the front desk was "Public restrooms are only provided to the hotel." For use by staying guests,” I was petrified on the spot. After checking out, more than 20 dollars was inexplicably deducted from my credit card. I contacted Ctrip customer service to inquire about the situation. The hotel replied that it was me who made ten long-distance calls. I was really speechless. I didn't even care if there was a phone in the room, let alone use it! The hotel insisted that I use it, so I could only tell Ctrip customer service to forget it and stop worrying. A hotel like this can only be said to happen once in a century. Although they were unable to recover the ** deduction in the end, the attitude of Ctrip customer service is worthy of recognition. They said they were sorry and willing to share half of the loss for me. Although I declined, they still deposited the money into my account. Ctrip Wallet. So I remind everyone to avoid lightning. If you have to check in, you must be careful and clarify the bill with the front desk when checking out. I am used to self-service check-out, and this time I really encountered it! 🥲

Still very good

The room and hotel facilities are okay, and the cemetery is opposite, so I feel uncomfortable. Breakfast is the simplest American style