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Staybridge Suites Reno
4.2/583 Reviews

Staybridge Suites Reno

South Reno Reno|2.85km from The Summit Reno
So first of all, I have been a platinum member for IHG® for over 10 years. This has got to be the most horrible experience I’ve ever had at any hotel. On August 12th, we booked two rooms at this hotel for a family trip with my parents and my family. We had a 6 AM flight to catch the next morning, however around 1230AM at night the fire alarm went off. We all exit the building which seem to be normal. The fire marshal stopped by and was there inspecting the building for about an additional one hour. The alarm was intermittently going on and off and it seemed that the fire marshal was having some problems turning it off. We were still outside the building for over an hour wondering what was going on and why we couldn’t go back in thinking there might have been a real incident of fire and they were inspecting the scene. Then all the sudden the fire marshal and his crew left as the fire alarm continued to go off. All the guest were stranded outside scratching their head wondering what was going on. Management left a note on the front desk stating that the manager was not available and that a fire alarm was malfunctioning and the tech was on his way. Around 2AM, Half the guest went back in holding their ears because the noise was over 100 dB loud. The other half were seemingly in their cars and they basically slept there all night. We went back into our rooms and had to cover the speaker inside of our hotel to muffle the sound. But the sound was still very loud and basically no one could get any sleep. Around 3:30 AM we couldn’t take it anymore and we packed our bags and left the hotel to head to a parking lot where we could rest before going to the airport. In a nutshell, we got zero sleep. The next day we called management asking if we can get a refund, they said to call back on Monday when there was “a manager“ available. I left numerous messages and they never called back. We never got a refund, we never heard from them. Essentially their fire alarm malfunctioned as it was still continuing to go off, guest were going back into the building to occupy their rooms, appallingly creating a more dangerous situation had there been a real fire. They made no effort to accommodate guests to place them into other IHG hotel tells nearby. This was an incident of a total collapse of management competence. This reminds me of torture methods where they force people to sit in environment that creates extreme mental anguish. If you are booking at this hotel, good luck.

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Explore Guest Reviews of Hotels in Reno

Searching for hotels near The Summit Reno? Compare room rates and reviews to find your ideal stay.
Grand Sierra Resort and Casino
4.1/5116 Reviews
I have being coming to Reno for the past 10 years and staying at the grand sierra resort and ****** has being one of the best ever. Rooms are beyond my expectations very clean and spacious and one of the best things is that they have a microwave if you have kids you understand what I mean lol!!!! Thank you!!!
Staybridge Suites Reno
4.2/583 Reviews
South Reno
So first of all, I have been a platinum member for IHG® for over 10 years. This has got to be the most horrible experience I’ve ever had at any hotel. On August 12th, we booked two rooms at this hotel for a family trip with my parents and my family. We had a 6 AM flight to catch the next morning, however around 1230AM at night the fire alarm went off. We all exit the building which seem to be normal. The fire marshal stopped by and was there inspecting the building for about an additional one hour. The alarm was intermittently going on and off and it seemed that the fire marshal was having some problems turning it off. We were still outside the building for over an hour wondering what was going on and why we couldn’t go back in thinking there might have been a real incident of fire and they were inspecting the scene. Then all the sudden the fire marshal and his crew left as the fire alarm continued to go off. All the guest were stranded outside scratching their head wondering what was going on. Management left a note on the front desk stating that the manager was not available and that a fire alarm was malfunctioning and the tech was on his way. Around 2AM, Half the guest went back in holding their ears because the noise was over 100 dB loud. The other half were seemingly in their cars and they basically slept there all night. We went back into our rooms and had to cover the speaker inside of our hotel to muffle the sound. But the sound was still very loud and basically no one could get any sleep. Around 3:30 AM we couldn’t take it anymore and we packed our bags and left the hotel to head to a parking lot where we could rest before going to the airport. In a nutshell, we got zero sleep. The next day we called management asking if we can get a refund, they said to call back on Monday when there was “a manager“ available. I left numerous messages and they never called back. We never got a refund, we never heard from them. Essentially their fire alarm malfunctioned as it was still continuing to go off, guest were going back into the building to occupy their rooms, appallingly creating a more dangerous situation had there been a real fire. They made no effort to accommodate guests to place them into other IHG hotel tells nearby. This was an incident of a total collapse of management competence. This reminds me of torture methods where they force people to sit in environment that creates extreme mental anguish. If you are booking at this hotel, good luck.
Sonesta ES Suites Reno
3.7/5101 Reviews
South Reno
After a horrible experience at another hotel (checked out immediately due to uncleanliness), I was driving around by myself with a newly operated on puppy at night looking for a place to stay. My husband called this hotel and asked for a pet-friendly room on the first floor. When I arrived the lobby was cozy and clean. The front desk attendant was very kind. My room was clean, the bed was very comfortable, and I was placed on the first floor near a door outside which was very helpful! They also have a nice small off-leash area for pets.
Homewood Suites by Hilton Reno
4.3/571 Reviews
South Reno
The place seems very unorganized. Tammy Adams is supposed to be the manager but we stayed 3 weeks and many things were not up to Hilton standards We had no phone , clock or desk lamp. I tried to call the front desk several times and let the phone ring at least 20 times each time and no one answered. I was a cancer patient and really was not well. I was taking meds every hour and a half day and night. Not having a clock was very difficult in the night. A friend sent flowers and she hadn’t heard from me so she actually called to find out that they had arrived so my husband went to get them. David, at the desk, said he’d come up to tell me but I he didn’t leave me sticky note on the door. If I had a phone , like at other hotels, I would have been left a message. We were told housekeeping would come on Thursday, then Friday then finally came on Saturday. I was really suffering and bed ridden. The housekeeper Allie was so accommodating and helpful. I want to compliment her. I asked about why she hadn’t come and she said she’d been assigned 413 not 415 those days. The next week no service until Monday of the following week then again on Wednesday. The day before we left. It seems like there is no house keeping supervisor. I do want to compliment Crystal who was serving breakfast and Wednesday evening social refreshments She is very friendly and helpful she makes sure the food is great. Home made cookies a favorite. Even though CRol Nicholson is the event manager, she is very friendly to the guests and staff. She helped us get our reservations straightened out because we had to stay the 2 weekends We could have been with out a room if Carol hadn’t fixed it. My husband had tried to arrange the reservations with Anita but not done right. A suggestion for the custodian. The lobby restroom floor was very wet after he mopped yes there was a cone saying wet floor but I suggest he be given a dry mop to use after using the wet one. A disabled lady had to use it and had to grab the sink. It’s not hard to dry the floor!!! I’m disappointed that the quality of this Hilton has dropped so much. We’ve been going there over 5 years because of my health problems.
Holiday Inn Express & Suites Reno Airport
4.4/5100 Reviews
We stayed here while driving US-50 through northern Nevada. The hotel is very close to the airport, but we had no trouble sleeping due to noise or anything like that. Location is also good for restaurants and other services, and it's easily accessed from the Interstate. Hotel was good too; service was friendly and competent. Rooms were comfortable and modern; beds were fresh and sleep was good; bathroom was clean and the appliances worked well; and the Wifi worked well too.
Element Reno Experience District
4.4/550 Reviews
South Reno
The hotel is a mid-range hotel in westin. The room is very new and relatively large. The location is in a better area of ​​Reno City. The bed was very comfortable. Some reviews said it was noisy, maybe because the windows were not closed tightly. The public area on the first floor is relatively large. The gym facilities are okay and the breakfast is also good.

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Reno Travel Guide

On Trip.com, it's easy to search for hotels in Reno. Book your hotel on Trip.com for an amazing travel experience. In Reno, both areas with attractions and the city center are good places to stay. You can plan a one or two day trip to Reno.

For those traveling for business and tourism, Reno-Tahoe International Airport is the preferred choice when visiting Reno. If you don't want to take a flight, coming to Reno by train is a good choice as well.

When visiting Reno, you can choose from over 39 hotels with great reviews. When looking for hotels in Reno, there are likely good options at a nightly budget of just 112 USD. There are 1 five-star hotels in Reno at an average price of 212 USD per night. There are 6 four-star hotels in Reno at an average price of 94 USD per night. There are 16 three-star hotels in Reno at an average price of 146 USD per night. There are 16 two-star hotels in Reno at an average price of 73 USD per night. As a popular tourist city, Reno has many renowned chain hotels. Those who favor Ramada can choose a hotel under its name. If the comfort level of your trip is important, there are many choices in Reno, such as hotels under the Ramada brand. Hampton Inn & Suites Reno in Reno is a favorite among Trip.com users. If you're still unsure, Trip.com recommends Silver Legacy Reno Resort Casino.

There are quite a few famous attractions in downtown Reno, such as Reno Aces Ballpark, Casino at the Eldorado, Reno Events Center. If you want to spend a fun vacation with your family, locals recommend visiting Reno Air Racing Association, Century Summit Sierra, ArrowCreek. The most popular attractions for tourists in Reno are Saint Thomas Aquinas Cathedral, Wingfield Park Amphitheater. Commercial areas like A an Art-Boutique, Experience, Gallery, Sierra Silver & Gold Buyers, BVW Jewelers are ideal places to buy souvenirs.

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