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"This was my first time staying at this hotel and it was absolutely wonderful. The staff was very friendly. The room was extremely clean and well put together. I will definitely be booking here again!"

"Upgraded to a suite. The suite is really big and the pool view is beautiful. Staff are very welcoming and willing to assist They were also very helpful during the hurricane! Overall, the hotel is clean and the environment is very good. It is highly recommended. The price is also very affordable There is a shuttle bus to Universal Studios and it takes less than 10 minutes to drive there. You can also enter the park 1 hour early which is great!"

"Universal Cabana Bay Hotel, conveniently located. Very close to Universal theme parks and Volcano Bay water park. In the hotel, there are two particularly large swimming pools and a lazy lazy river. The hotel has a Starbucks coffee shop, a universal gift shop, and a dining area. The eating area can choose North American style, South American style, Italian style and Asian style fast food. Although it belongs to fast food, the taste is very good, and it is close to the feeling of ordering in a restaurant. The price is very conscientious. The decoration of the dining area is a retro imitation of the 70s, which is very interesting. In fact, it is not bad to spend a day in a hotel without doing anything. The room was tidy. The suite I chose this time has a lot of space, but it was arranged by the Hispanic staff in a building away from the lobby yesterday. I feel that as a Chinese, if I don't take the initiative to tip, I will encounter this kind of inconvenient treatment. Room decor is average. The bed and sofa are reasonably comfortable. Sleep was very quiet at night. If you go to Volcano Bay to play, because it is next to it and there is no bus, it is recommended not to choose a suite with external access. There is a high probability that you will be arranged in a few buildings far away from Volcano Bay and the lobby in the hotel, and you have to pass through the huge hotel , walk to the water park. If you rent a car, there is a parking fee per night. If you go to Universal Park, the bus will take you back and forth every half an hour until one o'clock in the morning."

"This hotel is very good, the rooms are large and clean, the scenery is picturesque, the Italian food in the hotel is very authentic, and the boat ride to Universal Studios is full of scenery. The only downside is that the bottled water provided in the room is charged, but there is no notice, and it is directly deducted from the hotel deposit. After negotiating with the hotel, the hotel refunded this part of the water fee. This is the only hotel in Orlando that does not provide free bottled water."

"The guy at the front desk was very nice. After confirming that it was our first stay, he explained in detail that we didn't need to return the card when checking out. The door card was a fast pass and we could keep it. He left our email address and we received an email the next morning and could check out online. We took the hotel's water bus to and from the park. We didn't have to pay for parking by scanning the room card in the parking lot. The overall cost performance was very high"

"Very impressive hotel , easy stroll to Universal Studios with the option to get the boat if preferred. We had a slight issue with noisey neighbours however the staff were incredible with resolving this issue. Very friendly , calm atmosphere. Perfect for anyone trying to relax or go to Universal."

"We were a family of 5: 2 adults 3 teens booked for 2 nights. We got to the hotel late, 10:30 pm, the check in line was long so check in was around 11. We booked and received a suite, 3 queen bed, 1 bathroom, pool view. The room was cute and generally clean with the exception of some liquid splatters on the walls here and there. A key had been provided for each person in our group for the free hour entry into the parks however we learned that you also have to use the card key to turn on the lights in the room. There either wasn’t a fan in the bathroom or it wasn’t working and though there were plenty of towels there were only 4 washcloths (original booking was for 6 individuals). We parked our rental in the parking garage and though it wasn’t terrible, it is a bit of a walk to the elevators. If you don’t want to go off site for food the food there was okay (at least during dinner time, don’t know what they served for lunch/breakfast) and honestly reasonable priced with a range number of options. But there are plenty of options in the surrounding area. Any beverages and snacks of course are higher in price. The buses to the park were clean with ride being 5-10 minutes and we never really had to wait coming and going from the park. They cleaned the room when we went to the park however again didn’t provide enough washcloths. I called front desk about it however had to end up hunting down house keeping about an hour later to get one and even that was almost not successful. Overall the stay was okay and I guess you can expect to feel safe as I was told by my husband that a female security guard followed him to our room after he asked for directions. But again everything was good until we got home and realized our personal keys that we kept in the middle console of the rental and had both our home and car keys on had been stolen. Security did claim to check the room we had checked out of with of course no success and then afterwards it took some time for them to truly understand the situation, after being placed on hold a couple of times and then transferred to I’m assuming their supervisor who at first sounded irritated I was then told that there are no cameras in the parking garage. They did take down my contact information and description of the keys but also indicated that having “over 8,000 visitors” at the hotel a day that it may take some time to know if the keys are ever found. So in other words don’t leave ANYTHING important in your vehicle."

"There is a free shuttle bus, the location is very close to Universal Studios, the hotel is very new and modern, there is a Starbucks downstairs. You will be given a pre-entry card when you check in, which allows priority entry, but it can't open the hotel door, and the front desk didn't remind me, so I spent a lot of time and wasted time. The foreigners are okay in their attitude, but not very efficient."

"Had a slight problem with our room not being ready but the lady who checked us in made everything right and even gave us dinner. Place was very clean and well laid out. Would recommend. "

"The pillows and sheets were stained, but the pool was beautiful and the restaurant had many choices. Because it is very close to Adventura Hotel, you can also walk there to eat or use facilities such as microwaves."