Hotels near Hero Productions Iceland in Reykjavik

We were initially allocated 331 which was in another block and had twin beds, so we swapped to room 301 which was double and we weren't disappointed. It was a clean and spacious, comfy bed .Great to have a ettle, fridge and coffee machine :-) Large walk in shower with constant hot water. Large wardrobe, plenty of storage. We had a 2nd door onto a corridor to other rooms, there was windows in this wall but by opening curtains people on corridor could look in. Only downside no natural light. Relatives across corridor in room 305 had full wall of windows for day light. Breakfast was good choice and plentiful. Reception staff friendly and helpful. Located with walking access to everything. Would stay here again and recommend

This hotel has a lot going for it, but it's held back by the fit and finish of many of the hotel's spaces. Overall, the hotel just feels dated. The red carpet in all of the halls is faded and stained, the wood floor in the room had a lot of damage, and the spa is way past its prime. On a positive note, the furniture in the room has been updated recently and the pieces were nice plus I found the bed to be very comfortable. Also, breakfast was really good! The service at the hotel was also great. But that spa, ugh. It's a perk of being a gold/diamond member, but the spa is just not in good condition. Most urgently, something needs to be done about the steam room, it smelled awful while we were there and even made other parts of the spa smell. But overall, the spa was just not in good shape with damage everywhere. Also, the location of this hotel isn't great if you're looking to explore Reykjavik but, if like us, you want somewhere with free parking for you to explore the rest of Iceland, then this is a great location for you.

I stayed for two nights and the room was not cleaned the next day (there was a sign saying room cleaning). It took several calls at the front desk for someone to answer the phone and ask for new bath towels. The front desk replied that they were busy at the moment and if necessary, you could go to the front desk to get the towels yourself. The room is clean.

I’m trying to write a balanced review … so here goes … Benefits: Location Clean rooms L’OR coffee machine … but there is a but later on …. Nice chocolate offered on check in but just slapped into my hand! 2 x bottles of water offered again just dumped into my hand no here we are complementary snacks and water on behalf of Canopy Hilton … I found this level of service not good. Set backs: Diamond member - remember a serious amount of money spent at Hilton brand hotels and extreme loyalty to the Hilton brand - No upgrade offered, but suites still Showing on Hilton app for entire stay and on booking.com Canopy Hilton might have shown the same commitment back to top tier members loyalty and in-fact a poor attitude and extremely lacking in customer service on front desk I would say 8/10 times during stay. No milk for L’OR coffee machine only creamer!! No milk for tea in room Poor bathroom amenities no shower cap, no toothbrushes, no razors etc had to ask not great! Housekeeping said they had none … asked at front desk and the Hilton colleague opened a draw full of amenities!!! Making guests go down to reception to beg instead of just providing in room!!! Demonstrates Poor customer service. Then to be told we may not have orange socks or shower caps we may have run out … surely at a top rated brand hotel there is stock take and orders are placed in a timely fashion! Not impressive from Canopy Hilton at all. No orange socks in room, but left bathrobes again poor customer service. No welcome to Canopy Hilton thank you for being a diamond member …. Again poor customer service not recognizing loyalty. No executive lounge - no drinks vouchers given to diamond members as in other Hiltons - seems mean and lacking in customer service. All in all as a diamond member felt a little let down after really looking forward to my trip especially at this brand of Hilton in a great location. Feels run by people who either haven’t been trained adequately, they have no commitment to the Hilton brand or simply just have no idea about hospitality.

The guesthouse itself was nice enough. Note that if you stay in one of the economy rooms, you will only have access to one bathroom per 5 rooms (unless you are willing to walk back to the main house and use one of the bathrooms there). This was not an issue during my stay, but I woke up super early to avoid it becoming an issue. The real issue for me was the lack of communication. I ended up needing to spend an extra 50 dollars on long distance calls because this business failed to check their email or Facebook messages. On top of that, I had to call twice because I was given incorrect information the first time. Note that booking this property is a risk if you book through a third party (Expedia etc) because you may not receive the email with instructions on how to check in (this is why I had to call repeatedly after they failed to answer my emails).

When we return to Iceland, we will most likely look first at staying here. It was very clean and comfortable, the people at the front desk were super helpful, the lobby was beautiful, and we enjoyed the free garage parking very much. We stayed here our last night before flying back home, and we had to leave at 6am so we were unable to enjoy the complimentary breakfast, but they did have coffee and pastries waiting for us in the lobby before we departed. The location was just a short 5 minute drive to the center of town, and the person at the check-in desk gave us very good directions for parking and even made a great dinner reservation for us at the Seafood Grill. We had a wonderful time.

My friends and I wholeheartedly recommend Icelandair Hotel Reykjavik Natura for its excellent customer care from its hotel manager down to front desk personnel, including restaurant staff. We had a rocky start upon check-in but the manager on duty, Mr. Kjartan, resolved the situation to our delight. A very, very special thanks to Manager, Mr. Kjartan, who made our stay comfortable by responding to our particular room choices and necessities. He was most considerate. The three of us who booked two rooms can’t thank him enough for making our stay truly enjoyable and comfortable. Communication with the hotel directly via email and in person was efficient and most pleasant. All of the front desk and spa personnel were professional, welcoming, and helpful. To name a few, Saska, Michaela, Gene, Emma, and several others whose names escape us at the moment were very helpful. The longer we stayed, the friendlier and more approachable they became. Breakfast was ample. Pauline went out of her way to warm up some milk for my coffee each morning. True that an omelette was not available but the scrambled eggs compensated for it. Lots of different pastries and breads, fruits, bacon, vegetables, waffles, and so. many other delicious items for breakfast. Our rooms were cleaned well daily. Hot shower and/or soaking in a tub cured our tired feet and knees. Amenities at the hotel, especially the pool, sauna, steam room, gym, etc. were so well managed and they were attractive in appearance and clean as well. The lobby had original wooden sculptures designed and made in Iceland. It was a perfect place to stay for 8 days in Iceland. Walk towards the Bus Terminal to reach downtown by walking and you’ll get there in 15 -20 mins. passing by houses and apartments - a very pleasant walk. Or get the bus right outside the hotel for 490 kronin (ISK).

Everything was perfect. The room size is excellent. We stayed at another place in Iceland before coming to this hotel. The best part was the water from the tap; unlike the other place, there was no unpleasant smell due to sulfur content at Aska. I would rebook, if I am visiting Iceland again. The best part about Iceland is, bus stops are near to all the hotels.

Absolutely wonderful stay. Rooms were clean, warm and tastefully decorated, with coffee making facilities and a fridge. Bathroom was clean and water was always hot, great after a long day out. All staff were wonderful. Super friendly and helpful. Breakfast was plentiful. Location excellent. Cannot fault this place at all.

Very nice room with a really good view. The city was a quick drive away.