Guest User
January 31, 2023
My son and his wife booked and paid in advance, to arrive at check in to an absolute shambles. They were at first refused access to their two rooms(two kids under 10) because "they weren't ready" said Tony. Downstairs and outside was a shambles, boxes and rubbish everywhere, so they insisted. Rooms were appalling! Filthy! They refused to stay and requested a full refund. To date despite frequent requests, refund not given. £190.00, no small matter! I live in Rhyl, so went round yesterday on behalf of my son. Nobody there, well didn't come to the door. The outside drive, gardens, borders all neglected and totally overgrown. Cars with flat tyres parked on the drive and garden equally neglected. DO NOT BOOK THIS. I have referred this matter to Denbighshire Council. He should be closed down. Giving my home town of Rhyl such a bad name. DISGRACEFUL!