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5 star

Versante Hotel
4.3/5136 Reviews

Versante Hotel

Richmond|2.21km from 39 Service Battalion (12 Company) Richmond
(My name is anonymized to protect my identity for this review) This review was delayed due to an ongoing police investigation about our stay here in the Versante Hotel. My wife and I booked our stay at the Versante hotel, originally from Monday, August 29th until Saturday, August 3rd. We booked the penthouse suite on the 14th floor and loved it so much that we cancelled our reservations at the Fairmont hotel, just so we can extend our stay before we go to the airport for our family trip on the 6th. What we thought was going to be one of the most relaxing stays through our hotel experience quickly turned into a nightmare at the Versante hotel. It was a betrayal of trust from the Versante hotel staff and what Versante portrayed their company’s values to be. I would like to mention there were a few notable staff members that were exceptional and compassionate, and it’s a shame that this experience would reflect poorly on the hard working individuals who really tried to make our stay memorable. What had occurred in your hotel with the staff members that you hired to take care of your guests was unbelievably heartbreaking and I do not wish for anyone to go through what my wife and I had to witness.  On Tuesday, August 30th we booked for a hot stone massage at Spa Versante and confirmed our booking for a shuttle the next day at 3:45PM. Manager Yasin was the one who had confirmed our shuttle booking for the spa the next day at 3:45PM. On Wednesday, August 31st at 315PM we received a call from our hotel room (1404) from Nini, the front desk receptionist. Nini asked to confirm if we had booked a shuttle for 330PM. We then told her it was confirmed for 345PM. She said OK and we hung up. At 345PM my wife went downstairs to meet the shuttle that we had booked the day before for my wife’s spa appointment. There was no shuttle. My wife asked the Valet who was there and he asked her for her name and said it was not ticketed. He then took my wife to the receptionist who was working at the front, named Nini, and asked about the shuttle booking. My wife informed her about her appointment at the spa and shuttle booking, which should have made it obvious to Nini that the booking was for the Versante Spa further away. Nini then told her there was no shuttle that goes to the spa and it only goes to YVR. Ultimately, Nini said my wife wasn’t booked for a shuttle. When my wife told her we had received a phone call from her (at 315PM) to confirm our shuttle, Nini had denied making any calls to our room. Nini then told my wife there wasn’t a shuttle coming and pointed at the door and told her to walk. Nini did not provide any help or resolution, she had dismissed my wife’s needs as a guest and failed to provide her with adequate information for her confirmed bookings at Versante Spa. It was only two girls working, Nini and Monica at front desk. Upon speaking in person with Nini, my wife recognized her voice on the phone. She had denied ever calling my room to confir

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Breakfast

Sandman Hotel Vancouver Airport
4.2/5122 Reviews

Sandman Hotel Vancouver Airport

Richmond|1.68km from 39 Service Battalion (12 Company) Richmond
On Sept 15, I attended the Pink Floyd Roger Waters concert downtown and stayed in my most favorite room, there jacuzzi loft suite for 2 very relaxing nights. The first night me and a buddy went to Moxies for a quick pasta dinner before heading to the concert. We used Uber to Roger's arena and back to the hotel at nights end, I was amazed how inexpensive both trips were from and back to the hotel, $25 each direction, can't beat that!!! The hotel is very centrally located to anywhere you need to go especially if using Uber or Lyft. The second Night my girlfriend joined me in the room and we did absolutely nothing except request a late checkout for the following checkout day, and we sat in the jacuzzi all afternoon and night while ordering take out from there on-site restaurant, Moxies. This room has everything you need and more, when I stay in this room, I try to make sure there is no reason to leave. For those who have not experienced there jacuzzi loft suite, it is highly recommended to put on your bucket list for your next staycation. Jake was my check in agent whom was very professional, outgoing, great at what he does, and I would definitely have him manage my reservation anytime from making the reservation all the way to checkout, great job Jake!! The front desk Staff was very approachable at all times and they all deserve recognition as you can tell by watching them that they work as a team. Another staycation in the books!! Thank you Sandman YVR once again!!!

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Explore Guest Reviews of Hotels in Richmond

Searching for hotels near 39 Service Battalion (12 Company) Richmond? Compare room rates and reviews to find your ideal stay.
YVR Vickie’s Bed and Breakfast
3.9/567 Reviews
The landlord is Chinese, easy to communicate, and early is also very good. It is especially suitable for self-driving tour, because it is very convenient to go to the local Chinese Tuanhua supermarket, only about 5 kilometers, where there is free parking, and affordable seafood, the supermarket also helps you process, is the best experience to travel to Vancouver. Free parking is available outside this homestay. The hostess’s hospitality and hearty breakfast are worthy of praise!
Holiday Inn Vancouver Airport Richmond, an IHG Hotel
4.4/5137 Reviews
Quick check in/out process, helpful staff at the front desk. Close to the airport.
Richmond Cozy Place
5/53 Reviews
The landlord's uncle is very good, and he will try his best to meet any requirements. The bed is very big, two or three people sleep no problem, one person sleeps very comfortable The experience is very good, I will definitely stay again next time.
The Westin Wall Centre, Vancouver Airport
4.5/591 Reviews
The hotel is clean and tidy, and the attitude of the staff is very good. My English is not very good. I met a very good Chinese-speaking lady who helped me print documents and book a car. She also told me what software can be used for Chinese food delivery, fast food around, and daily As expected, there are Chinese supermarkets and Italian restaurants, which are very convenient. If you are willing to walk, it is also close to the Chinese district. There are many Chinese restaurants, and it is also very close to the airport. It is a good recommendation for transiting from Vancouver. Five-star recommendation!
Radisson Blu Vancouver Airport Hotel & Marina
4/5104 Reviews
Convenient to outlet, just 15mins walk, the service staff is polite and willing to assist guests, if you want to go to the nearest Chinese supermarket, you need to take a taxi, about $ 11 CAD
Sandman Signature Vancouver Airport Hotel & Resort
3.9/5112 Reviews
We stayed there this summer and it was amazing! the service was great! room was clean and comfortable! But what made it for us is that we were on our way home from our honeymoon and Saksham, upon hearing this upgraded us to the penthouse suite for no extra charge and it really was the cherry on top of the ice cream for us for our honeymoon and really topped up our trip in an amazing way! so thank you so much to him for that! Y&A

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Richmond Travel Guide

New and popular hotels in Richmond recommended by Trip.com. If you want to stay at the best hotel in Richmond, Trip.com is here to help! You can plan a one or two day trip to Richmond. If you travel to Canada, visiting Richmond is a good choice.

For those traveling for business and tourism, Vancouver International Airport is the preferred choice when visiting Richmond.

On Trip.com, there are 78 recommended hotels in Richmond. The local average price is 153 USD per night. There are a variety of hotels to meet the needs of different types of travelers. There are 1 five-star hotels in Richmond at an average price of 247 USD per night. There are 9 four-star hotels in Richmond at an average price of 183 USD per night. There are 10 three-star hotels in Richmond at an average price of 135 USD per night. There are 5 two-star hotels in Richmond at an average price of 124 USD per night. There are many well-known chain hotels in Richmond. In Richmond, there are hotels under the Ramada brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Ramada. In Richmond, chain hotels such as Ramada are one of the top choices among travelers. Pacific Gateway Hotel at Vancouver Airport is one of the most popular hotels in Richmond. The Westin Wall Centre Vancouver Airport is also one of the most frequently chosen hotels.

Upon departure, you can head to popular commercial areas like GNC Richmond center, safeway(blundell) to buy souvenirs or travel accessories.

Average Temperature

• January to March: 5.98°C during the day, 2.72°C at night

• April to June: 13.7°C during the day, 9.63°C at night

• July to September: 18.34°C during the day, 13.89°C at night

• October to December: 7.87°C during the day, 4.74°C at night

Average seasonal Rainfall

• Spring: 151.13 cm

• Summer: 72.8 cm

• Autumn: 54.97 cm

• Winter: 185.83 cm

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