Holiday Inn Express Hotels in Richmond

Nice airport hotel at a convenient location. Looks line it has been recently refurbished. This is our second stay at this hotel. Yaohan department store, Aberdeen Mall and another are a stones throw away. Food courts at malls have a good selection of Chinese cuisine at reasonable prices. Formal chinese restaurant in the same building complex as the hotel. There are also many standalone restaurants around the hotel.

This hotel is heaven sent. Not just the convenience of the hotel being at the airport (drastically cutting down on more transporting time and money to and from the airport) it is also top notch. The Fairmont is PERFECT place to feel pampered between long delays. Making it very easy to rest and unwind before the next flight.

(My name is anonymized to protect my identity for this review) This review was delayed due to an ongoing police investigation about our stay here in the Versante Hotel. My wife and I booked our stay at the Versante hotel, originally from Monday, August 29th until Saturday, August 3rd. We booked the penthouse suite on the 14th floor and loved it so much that we cancelled our reservations at the Fairmont hotel, just so we can extend our stay before we go to the airport for our family trip on the 6th. What we thought was going to be one of the most relaxing stays through our hotel experience quickly turned into a nightmare at the Versante hotel. It was a betrayal of trust from the Versante hotel staff and what Versante portrayed their company’s values to be. I would like to mention there were a few notable staff members that were exceptional and compassionate, and it’s a shame that this experience would reflect poorly on the hard working individuals who really tried to make our stay memorable. What had occurred in your hotel with the staff members that you hired to take care of your guests was unbelievably heartbreaking and I do not wish for anyone to go through what my wife and I had to witness.  On Tuesday, August 30th we booked for a hot stone massage at Spa Versante and confirmed our booking for a shuttle the next day at 3:45PM. Manager Yasin was the one who had confirmed our shuttle booking for the spa the next day at 3:45PM. On Wednesday, August 31st at 315PM we received a call from our hotel room (1404) from Nini, the front desk receptionist. Nini asked to confirm if we had booked a shuttle for 330PM. We then told her it was confirmed for 345PM. She said OK and we hung up. At 345PM my wife went downstairs to meet the shuttle that we had booked the day before for my wife’s spa appointment. There was no shuttle. My wife asked the Valet who was there and he asked her for her name and said it was not ticketed. He then took my wife to the receptionist who was working at the front, named Nini, and asked about the shuttle booking. My wife informed her about her appointment at the spa and shuttle booking, which should have made it obvious to Nini that the booking was for the Versante Spa further away. Nini then told her there was no shuttle that goes to the spa and it only goes to YVR. Ultimately, Nini said my wife wasn’t booked for a shuttle. When my wife told her we had received a phone call from her (at 315PM) to confirm our shuttle, Nini had denied making any calls to our room. Nini then told my wife there wasn’t a shuttle coming and pointed at the door and told her to walk. Nini did not provide any help or resolution, she had dismissed my wife’s needs as a guest and failed to provide her with adequate information for her confirmed bookings at Versante Spa. It was only two girls working, Nini and Monica at front desk. Upon speaking in person with Nini, my wife recognized her voice on the phone. She had denied ever calling my room to confir

The location is superior and the transportation is convenient. The hotel facilities are complete. The room is clean and tidy with one bedroom and one living room. The best thing is the scenery outside the window. It is very comfortable to stay. Personally, I think the price/performance ratio is quite high.

Hotel located near the metro and McDonalds, just opposite there is a mall and a chinese/international supermarket. There are also many restaurants in walking distance. The lobby, gym, and room are a little old but overall quite clean. Best part of the stay was the bed - super soft and comfortable! However, there wasn’t any amenities such as toothbrush, comb, or facial puffs (there wasn’t any in the room and we brought our own anyway so we didn’t ask for it). Hotel shuttle from the airport was late (we had to use the free call booth) but the departure to the airport was okay.

The hotel is clean and tidy, and the attitude of the staff is very good. My English is not very good. I met a very good Chinese-speaking lady who helped me print documents and book a car. She also told me what software can be used for Chinese food delivery, fast food around, and daily As expected, there are Chinese supermarkets and Italian restaurants, which are very convenient. If you are willing to walk, it is also close to the Chinese district. There are many Chinese restaurants, and it is also very close to the airport. It is a good recommendation for transiting from Vancouver. Five-star recommendation!

It was a very good location. Just a little bit noisy. If you are in the front part of the hotel as its facing the highway. I would recommend to ask for the rooms at the back. Bedding was clean. The room was clean. No odour. A very good economical price hotel. The room setup It's like a motel, As you come in from outside. Hotel has very nice night lighting. Overall, it is a good price hotel.

We had a very nice pre cruise stay. Airport pickup was prompt (and free) and the hotel is close by. Check in was a breeze, the room was clean and comfortable and the staff was friendly and helpful. And let’s not forget the free Hot breakfast. The bonus was the shuttle to the cruise ship for a small fee. Well worth the convenience.