Name: Hilton Richmond Hotel & Spa/Short Pump
Address: 12042 W Broad St, Richmond, Virginia, 23233, 12042 W Broad St, Overseas, United States
Rating: 4.3

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Hilton Richmond Hotel & Spa/Short Pump Reviews

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This hotel was a great stop over spot on our way to the beach. We paid $173 for one night. Very nice hotel. Close to restaurants. Clean. Comfy bed. Friendly staff. Easy on and off the Interstate. We will use it again.

Our stay did not start well.  Pulling into the driveway there is an event entrance and what appears to be a spa entrance.  After circling the property it became apparent that the spa entrance was also the main hotel entrance, although there were no signs indicating that.  Approaching the front desk, we were informed there was no luggage assistance, no room service, no restaurant service except in the morning, and the embedded Starbucks was not open on Sunday through Tuesday.  (We were checking in Sunday afternoon.)  The hotel is badly worn, suffering from obviously deferred maintenance.  Carpets, elevators, furniture, and some walls and ceilings are badly in need of refurbishment.  The dreadful red patterned carpet that was merely garish when the hotel opened and is in the hallways, is currently soiled and faded.  The furniture in our executive suite, never nice to begin with, was shabby and forlorn looking.  The executive floor lounge was closed with all signs removed.  In a very bad sign, the awful packet coffe in the room was no worse than the complimentary morning coffee in the lobby.  The only creamer available for either was one of those chemical glop products.  I could barely give this facility two stars.  Five stars would be absurd.  A Super 8 affiliation would be more appropriate, and the prices should match.  What we paid for the suite was a very bad value.  Having been at the hotel opening, it was sad to see the state it was in, and how far the property had declined.

The hotel was nice and the front staff were very attentive. The second day we were there we left for a funeral at 12:00 noon and asked the front desk to please have our room cleaned and fresh towels. We got back to the room at 11:00 PM and no service.

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37.4km from Richmond International Airport

14.8km from Amtrak - Richmond Staples RD.

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Discover 96 Hilton Richmond Hotel & Spa/Short Pump reviews, rated 4.3 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Hilton Richmond Hotel & Spa/Short Pump Reviews: 96 Verified Reviews Latest 2024 | Trip.com

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