I always stay at hotels in your chain when I travel to Thailand, Qatar, and the UAE, and I've always been satisfied with the service. This hotel, however, was a stark contrast to those standards. The room size was incredibly small; I could only open my suitcase on the bed. Basic amenities were missing from the room. There were only two towels, which had to be requested for replacement – unacceptable for a hotel of this star rating. Hand towels, at the very least, should be provided. In terms of toiletries, only shampoo and soap were available; no other personal hygiene items. There was also no drinking water or a kettle. Basically, the room was completely empty except for electrical outlets. Breakfast was very meager, consisting of artificial, 'paper-like' sausages and omelets every single day. Unfortunately, for my next trip to Buenos Aires, I didn't choose a hotel from your chain, as I was worried about encountering the same inconveniences. I do not recommend this hotel.
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