The Spires Serviced Apartments Cardiff

Our stay in Apartment 15 was a complete disaster. I cannot overstate how poorly this was handled. The problems started with a dirty toilet (attached photo) upon our check-in after reception hours which set the tone for the entire stay. Another crisis happened overnight: a major water leakage erupted from the kitchen floor and bathroom, creating a large pool of water and flooding one of the bedroom carpet, leaving it soaked and smelly. We reported this severe issue the next morning. Their solution? They placed a towel on the soaked carpet to "dry" it!

I booked two apartments in Cardiff for the weekend for my wife and I and my son and his wife. We watched the rugby match at the principality stadium then went out for dinner . We then walked home and arrived at our apartments at 8.30pm to find no hot water for a shower . The temperature outside is 5 degrees Celsius. I called the duty manager who informed me that the boilers in the building were off and someone would come and turn them on in half an hour . It is 10pm as I write this review and there is still no hot water . As far as I am concerned this is a breach of contract , I paid for two executive apartments with fully functioning amenities which if you read the laws on hiring rooms or apartments says hot water . I feel that I should be refunded for one nights stay for both apartments.

Great apartment, perfect for us as we were here for National sports Centre. Parked further up the road, which was free.

The apartment is very clean and convenient. Walking distance to the nearby supermarket and restaurants. It’s only 3 minutes drive to the University of Cardiff.

Very good, great location and very clean.

Lovely apartment with everything you need for a comfortable stay in Cardiff. Friendly staff and only 5 minutes from the city centre.

Bathroom fan not working Noise at 6am from next door kitchen kettle, coffee machine and people talking as their kitchen positioned right other side of wall our bed was against. Needs a frying pan.

Access is gained by using a code, but the buttons are so small you need glasses to read them. Then there is a key box next to the room door, but the buttons again are tiny and again are difficult to read.

I have stayed at the spires 3 times in the past month. On two occasions the room has been great/.modern with ensuite and kitchen lounge . One occasion was not so great with the bedroom straight off the main corridor door. Noise untill the early hours. Would I stay again yes