I can only score 4 points for this experience. Everyone watched, let me talk about it. The objective reflection of the whole process is as follows: On April 20th, I organized a total of 5 families with 18 people. I booked a stay at Rizhao Yiqingyun Hotel on the evening of May 2 through the Ctrip Travel APP. The order for 5 family rooms is 300 per room. many. Due to some incident, I called the hotel on April 22 to change the check-in time to the evening of May 1. The other 4 families also changed the same. After the hotel picks up the phone, the answer is OK, but you need to contact Ctrip customer service to modify it. Later, I contacted Ctrip's customer service to modify and gave a reply that could be modified. In about 5 minutes, all 5 rooms have been modified. The reply said that on the evening of May 1st, let us rest assured to check in, and the order on May 2nd will be void. During the period, I praised the service attitude of the hotel and Ctrip's customer service. The efficiency is very high and I am very satisfied. But when we were about to check into the hotel at 4pm on May 1, the reception staff said that our order was on the evening of May 2 and did not receive a call to modify the order. . . . . . Ha ha. . . . . .
The process of verification, confrontation, stalemate, and discussion begins. Ask Ctrip's customer service, ask the hotel reception, and Ctrip Hotel verifies............ (30 minutes in duration)
The hotel manager came forward to coordinate, because on the evening of May 1st, all the family rooms have been booked and can only be replaced by other rooms. The deployment of 4 business double rooms and 1 business standard room instead, the level has been reduced a lot. The other rooms are all gone, there is no other way. We can't go to other hotels at this time, and other hotels may not have suitable listings and the prices are outrageously high. It can only be forced to do it.
The suffocation in my heart is beyond words. The five families with 18 people, large and small, were forced to change their accommodation conditions artificially. In the 4 double-bed rooms, the beds are given to the wife and children. The men sleep on the floor, and the quilt is not enough.
I chose the business standard room, which is the lowest grade, which is down 3 grades from the original. Let me talk about my feelings about this room.
Advantages: The front desk service is very good throughout the whole process, and the attitude is eager, actively helping to exchange rooms.
Disadvantages: The exchanged room is the only one left. 1. No windows. 2. The washroom and sleeping room are integrated, and the upper part of the toilet is blocked by a curtain. Getting up early and going to bed at night are directly useless and affect the child's sleep. 3. The room is close to the gym, and the room has poor sound insulation. Others can't fall asleep when they exercise. 4. The purpose of booking a family room is that children can do their homework on a separate sofa and coffee table, which has become a fantasy. I am very dissatisfied with this stay.
What is worthy of recognition is that during the whole process, Ctrip customer service has been actively communicating with me to follow up and deal with the problem, actively promoting my understanding, and finally reached the best solution without changing the status quo.
In general, I have at most 4 points for this stay experience. The other 4 families said that half of the points would be good.
Original TextTranslation provided by Google