Guest User
August 17, 2023
When we arrived at the property, we were told that the air conditioning was broken. We were not told before or given a chance to find somewhere else to stay. It was a really hot and uncomfortable stay, if you have the windows open, it’s very loud outside with live singing, bottle bins being emptied, ambulances etc. However with the windows closed it was so hot neither of us could sleep, and we had to catch an early morning flight the next day. The host did offer us free breakfast at the cafe across the road but with an early morning flight to get to, we wouldn’t have had time. He also said if we wanted a refund, he would speak to his boss. After arriving back home, we got in touch with *********** for a partial refund as we would have had air conditioning and a comfortable night’s sleep if we had booked with any other hotel of the same price in Rome. However, *********** said that the owner wasn’t replying to them and suggested that we leave a review to assist other guests instead.