Donna Laura Palace Roma

Very cozy rooms, very friendly and helpful staff, especially Kristina on reception. Room was supervised super well, very clean, beyond the standard expectation.. Cleaning staff is very attentive. Thank you for assisting us with late check out, and helping us enjoy Rome again.

This trip was our honneymoon. Our honneymoon was delayed due to a family death shortly after the wedding. I believe in trip advisor reviews and I will give a very accurate review so whomever books here at this hotel does not face disappointment. Room Booked directly with hotel thought that would ensure good service, I was mistaken. Booked superior room all superior rooms are on the end of the building and closest to the road I was not told this, asked to move was moved to a smaller than paid for room which was quieter no compensation. I wouldn't mind so much I knew hotel was near a road I expected some noise but not that level of noise continuously. I said it's impossible to sleep was told its quieter at night when traffic dies down, I can honestly say it gets quieter around 3am only sound proofing on Windows is not good. I said it's a bit warm it's 23 degrees in room I cannot get air conditioning on, I was met with 2 responses one was open the window I said it's so noisy how can we they just shrugged shoulders I said why is air con not working I was greated with its winter there is no air conditioning until summer end of story. I have many stories like this but was greated with an attitude of accept it or leave, maybe its the Italian way who knows. Extractor in bathroom not working so bathroom steams up covered in black mould and you cannot see mirror maintenance guy came up and shrugged his shoulders and said open window, he meant in the room as there was not one in the bathroom which I would have happily opened. I emailed hotel explained we were on honneymoon and wanted a quiet room also wanted to pay for and arrange for flowers and fruit in the room this was met initially with non interest then they said they would arrange for 60 euros. We arrived to the smallest flowers prosecco I paid for but didn't order and sliced fruit on a plate I said I wanted a bigger flowers and didn't order prosecco and a basket of fruit is not sliced fruit it has been a really hard time since the wedding and when we arrived to all this it honestly broke me inside. I was met with the hotel with an attitude of we can't refund yr money for prosecco and in Italy basket of fruit is sliced fruit on a plate covered in clingfilm. I have checked with other hotels since being here and relatives of ours in viareggio who work in the hotel industry they have said this is nonsense. I made a complaint I was given more prosecco and fruit from the canteen in a glass bowl. I have attached pictures the review I give must be at all times 100 percent accurate it's important to my character I hate mis truths. Bed So this is subjective to the user so I cannot complain. For info only they are very hard I did ask for mattress topper I was given duvet I have folded up on my side to try and help. Bed covering doesnt cover bed they put 2 singles together and stretch covers across no comment as it does not affect me but its not a double bed. Storage 8 hangers no drawers we have kept

Great central location. Clean and comfortable with little to no amenities. We initially found the desk staff unhelpful and resentful of doing his job. Later staff members were much more helpful and friendly

We stayed here for 5 nights back in May… it’s a cute little hotel with small dated rooms and murals on the walls. The continental breakfast restaurant is small… with a few tables & a small selection. Hotel is within walking distance to many restaurants, shops, grocery store, atm, etc.

The hotel is extremely nice, the rooms are adequate and fairly elegant, the service is great, breakfast, outstanding, centrally located. The only issue we had is that in spite of having the “do not disturb sign” on the door outside our room, a maintenance man came in to repair something and left a mess in the bathroom, piling up the towels that he used to clean some of the items and place them in the boudoir. I complained to the front desk receptionist, and she sent Mr. Doriano Bandescu-the maintenance man who was extremely professional, pleasant, efficient, and courteous. He did a great job, cleaning up the mess. Thank you.

Our first trip to Italy began with 3 nights at the Donna Laura Palace, at the beginning of a guided tour. Thus, the hotel was selected for us, but we really enjoyed our stay. It is a sparkling clean hotel with pleasant public spaces and very nice rooms -- ours had a balcony looking out the front of the house. The breakfast was fantastic -- so many choices of pastries, fruits, cheeses, meats, beverages ... The staff was very friendly and helpful -- one gave us perfect directions to the nearest metro station so we could hop on a train to the Colosseum. Other staff called taxis for us, and let us know when theywere arriving. It was a perfect start to an amazing trip through the country and beyond.

This is not a four star establishment. The AC was ‘broken’, apparently due to five blackouts in the area the night before, which must happen a lot going by the other reviews. We had to attempt to sleep with the balcony door and window open which was noisy. Breakfast was distinctly average.