Guest User
October 5, 2023
Beautiful Hotel - outside and inside! Location not so bad to get to City Centre, and Vatican City (Approximately 5-6 K’s) Staff very friendly (Lounge, restaurant, check in) Cleaning staff.. see below in pictures… We had room 629 for 3 nights and got moved to 601 the last night… see below in pictures… ISSUES 1) 4 nights- room “cleaned(ished)/serviced” once! The one day it was “cleaned”, bed was only made, Same used towels left in bathroom for 3 nights- no clean towels?!?! 2) WIFI - hmmmmm…. Not on 6th floor! Lobby & poolside okay. 3) Pool absolutely beautiful - but went to use pool - “CLOSED” no Lifeguard on duty (to watch adults) 9+ people around pool you can’t use?!?! 4) STAFFING issues, restaurants, bar (lounge) staff absolutely amazing - but could have used at least 1 more person to assist with dinner/supper service. A hotel that size and number of guests and charters buses, they definitely needed help. Dinner service runs from 7PM to 10PM. Got to busy for the “CHEF” and @ 9:30PM - 9-45PM good luck… was not taking any other order cause to busy for the chef? ( where I’m from, if you’re open till 10:00PM, you’re open till 10PM, and the chef and staff to complete all order no matter what, that’s what you’re paid for) Waitress JONA did her best and did an absolutely Amazing! Breakfast… same thing, if you’re not down before 9:45AM… Good Luck, cause cleanup starts at 9:50AM - 9:59AM. Good luck getting anything after 9:45AM! NOW, I/we can live without not having the wifi not working and pool close… it is what it is, and even understanding the serving issues due to lack of staff. BUT the room not being cleaned for 3rd day and the ANT’s having a feast on whatever was dropped on the floor… MERCY! (I have some videos of them working as a team and enjoying their feast and not sure where they were heading to on the 6th floor, maybe the next room?) Well, we kinda got some sorta compensation, “we can move you if ya want.” (Moved to room 601 for a night, at least we had clean towels, and the bed was made up!) Checking out - “YOU OWE XXXX.XX euros”, not “How was your stay, or thanks, come again” LOL! Thats fine with me/us, cause that’s what TRIP ADVISORY is for! Would I/we stay here again or recommend this hotel, probably NOT! Have a great day, and really hope your experience at this hotel was much better than ours, cause 90+% of the staff working were great and trying to be helpful!