Hotel Raffaello, Sure Hotel Collection by Best Western

Hotel Raffaello, Sure Hotel Collection by Best Western Reviews

Hotel Raffaello, Sure Hotel Collection by Best Western

Via Urbana, 3/5, Rome, Lazio, 00184, ItalyView Hotel Details
Hotel Raffaello, Sure Hotel Collection by Best Western
Hotel Raffaello, Sure Hotel Collection by Best WesternHotel Raffaello, Sure Hotel Collection by Best WesternHotel Raffaello, Sure Hotel Collection by Best Western
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Hotel Raffaello, Sure Hotel Collection by Best Western Guest Reviews

4.4/5
Very Good
40 Reviews
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(40)
Positive reviews(37)
Reviews with photos/video(12)
Great location(13)
Awesome stay(10)
Friendly owner(8)
Convenient location(7)
Awesome rooms(6)
Negative reviews(3)
Leong
Economy Room
Checked in Oct 2024
Travel with friends
6 Reviews
5.0/5
Outstanding
Posted on Nov 3, 2024
Great Location.. Very helpful & friendly hotel staff
Response from Property: Dear Guest, We sincerely thank you for your feedback and the score you gave us. We are glad that you enjoyed your stay in our hotel and we hope to welcome you again in the future! Sincerely, Nicoletta Coljca Guest Relations Hotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY
Guest User
Standard Twin Room
Checked in Feb 2024
Travel with friends
2 Reviews
4.2/5
Very Good
Posted on May 4, 2024
The room was very nice and made of good quality wood. There were some issues with the shower design where the step is raised so the water flows down onto the floor. We had to shower very carefully. Maybe this is being fixed in their current renovation
Response from Property: Dear Guest,Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a great stay with us. We appreciate your remarks about the shower that we will adressed to ensure guest safety and comfort.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma
KAI MING KEVIN
Comfort Triple Room
Checked in Aug 2023
Family
3 Reviews
4.0/5
Very Good
Posted on Aug 9, 2023
The bath room a bit small. No glasses for toilet. Everything very good.
Response from Property: Dear Guest,thank you for your review. We are glad you enjoyed your stay and found everything very good. We appreciated your suggestions in order to guarantee you and the other guests an even better stay.We look forward to host you againSincerelyStefania PesciGuest RelationsHotel Raffaello Sure Collection by Best WesternRoscioli Hotels Group Roma
Tammam
Economy Room
Checked in Nov 2023
Solo travelers
3 Reviews
2.0/5
Posted on Nov 12, 2023
The Hotel is too bad, very old, not clean and very expensive to compare with the services. Not recommended at all.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. If there's anything specific you would like to share about your experience, please feel free to provide more details. Thank you for bringing your concerns to our attention.Best Regards,Stefania PesciGuest ReviewsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma
Guest User
Standard Double Room
Checked in Nov 2023
Business travelers
5 Reviews
4.2/5
Very Good
Posted on Nov 12, 2023
Well located and clean
Response from Property: Dear Guest,We appreciate your positive feedback and hope to have the opportunity to welcome you back in the future.Best Regards,Stefania PesciGuest ReviewsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma
Guest User
Economy Room
Checked in Dec 2022
Booked for others
14 Reviews
5.0/5
Outstanding
Posted on Dec 28, 2022
very good
Anonymous User
Standard Double Room
Checked in Nov 2024
Solo travelers
2 Reviews
5.0/5
Outstanding
Posted on Nov 21, 2024
It's a 10-15 minute walk from Rome's Termini Station. It didn't feel far even when I was dragging my suitcase. It's a safe area. There was a supermarket next door, which was convenient, and a bar. The bar had a wide selection of wines and was a great place to eat. It seemed to be frequented by locals. The room was spacious, and the bathroom (shower room) was larger and cleaner than I expected. I didn't need to change the bath towels every day, so I didn't ask, but they took the trash away every day. There were coffee and tea facilities, and a minibar (charged), so it was comfortable. The breakfast was the best I've had during my stay in Italy. There was a wide variety of vegetables and other dishes, the croissants were delicious, and the orange juice was made from fresh oranges. In addition to the coffee they had, they made espresso and cappuccino to order. There was also free coffee and croissants at the bottom of the stairs at the reception, so I could enjoy them whenever I wanted. This is a highly recommended hotel.
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6/10
Response from Property: Dear Guest, Thank you so much for your detailed and positive review! We are really happy to know that our hotel met your expectations. We are very pleased to know that the location, the services offered and the attention to detail contributed to making your stay pleasant and comfortable. We thank you again for choosing us and we look forward to seeing you soon! Best regards, Nicoletta Coljca Guest Relations Hotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY
Guest User
Standard Twin Room
Checked in Sep 2024
Other
42 Reviews
2.5/5
Posted on Sep 27, 2024
The uncle at the front desk has a bad attitude and the service level needs to be improved. The overall hygiene of the hotel is average and shabby. It is about the same level as the 200/300 yuan hotels in China. Going out at night, it is close to the train station, and there are some strange young people hanging around, so the sense of security is poor
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Response from Property: Dear Guest,Thank you for sharing your experience at our hotel.We are sorry to hear that the service from the receptionist did not meet your expectations and that you found the cleanliness and condition of the hotel below your desired standards. We always strive to meet the needs of our guests, and we regret that we were not effective in your case.Our hotel is distinguished by its classic design, which is usually appreciated by our guests. However, we understand that it may not appeal to everyone.We would appreciate the opportunity to welcome you back and regain your trust in us.Kind regards,Nicoletta ColjcaGuest Relations Hotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY
Guest User
Standard Double Room
Checked in Feb 2024
Family
20 Reviews
5.0/5
Outstanding
Posted on Mar 3, 2024
The room is neat and clean, and the location is convenient. It's 15 minutes across the road from the train station. It's easy to go to various attractions. It takes about ten minutes to walk to Douzengchang. You can also choose to take the subway or bus.
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Response from Property: Dear Guest,Thank you for your kind words and for posting nice pictures! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're glad to have met your expectations.We look forward to the opportunity to welcome you back for another enjoyable stay in the future.Kind regardsStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma
Anonymous User
Standard Twin Room
Checked in Jan 2024
Solo travelers
13 Reviews
4.5/5
Great
Posted on Jan 30, 2024
Satisfied, the location is very good, not far from the central station, and most of the surrounding attractions can be reached on foot
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Response from Property: Dear Guest,Thank you for your review! We're delighted to hear that you were satisfied with your stay and found our location to be very good.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regardsStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma
Lvke88
Standard Single Room
Checked in Jan 2024
Travel with friends
39 Reviews
4.7/5
Amazing
Posted on Jan 26, 2024
The room is very stylish and clean. Although it is being renovated outside, it is basically in strict accordance with the renovation time and has no impact on sleep. The floor is too thin and the sound of people walking upstairs is very loud. After shampooing for a few days, my scalp feels a little itchy.
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Response from Property: Dear Lvke,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your stay in our clean rooms. We appreciate your comments regarding the soundproofing and we apologize for any discomfort you experienced with the shampoo provided. We'll investigate this matter further to ensure the quality of our amenities meets our guests' expectations. We value your feedback, as it helps us identify areas for improvement. We look forward to welcoming you back.Kind regards Stefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma
Dikeweilacixi
Comfort King Room
Checked in Jul 2024
Family
14 Reviews
2.7/5
Posted on Sep 29, 2024
The uncle at the front desk was slow to handle service and the service was not good. It was old and shabby, and I lived very carefully. I will not consider it next time.
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Response from Property: Dear Dikeweilacixi,Thank you for taking the time to share your review. We are sorry to hear that your experience at our hotel did not meet your expectations.We particularly regret your feedback regarding our staff, who is generally appreciated by our guests for their kindness and professionalism.Our hotel features a classic atmosphere that usually receives positive feedback from our guests. However, we understand that preferences can vary, and not everyone may find it to their liking.We would be delighted to have the opportunity to welcome you back in the future and to show you our commitment to providing a better experience.Kind regards,Nicoletta ColjcaGuest Relations Hotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY
Guest User
Comfort King Room
Checked in Jul 2024
Family
4 Reviews
4.7/5
Amazing
Posted on Jul 12, 2024
The room is good, the location is good, the black guy at the front desk is very enthusiastic, I will recommend it to friends and family
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Response from Property: Dear Guest,Thank you for your positive feedback!We're thrilled to hear that you had a great stay with us. It's wonderful that our receptionist stood out with his enthusiastic and attentive service. We will make sure to pass along your compliments to him and the management team.We can't wait to welcome you back soon for another memorable experience!Best regards,Stefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma
Cindychennn
Standard Twin Room
Checked in Dec 2023
Travel with friends
36 Reviews
5.0/5
Outstanding
Posted on Dec 11, 2023
The room is clean and comfortable, the service is good, and the location is very good. You can walk to various attractions. There are many small shops around, and there is a pizza shop with delicious pizza.
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Response from Property: Dear Cindychen,Thank you for taking the time to share your positive experience! We are delighted to hear that you found the room clean and comfortable and enjoyed our location. We hope to have the pleasure of welcoming you back on your next visit.Best regards,Stefania PesciGuest ReviewsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma
Guest User
Standard Double Room
Checked in May 2024
Family
4 Reviews
4.7/5
Amazing
Posted on May 23, 2024
Very close to the station, the room is very nice, with complete facilities, slippers and shower gel, and the front desk is also very friendly!
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Response from Property: Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a great stay with us. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma