The air conditioning was broken. And had been broken for weeks. The hotel had notified *******, and advised they would provide free refunds to travellers. So kudos to the hotel for being proactive and customer oriented. Unfortunately I can’t say the same for *******. The hotel status was never relayed to me by *******. Since it was over 90 degrees in Rome a hotel without air conditioning was not acceptable and I had to find a new hotel after arriving, a time consuming and expensive exercise. I completely blame ******* for this inconvenience, and for the extra hundreds of dollars it cost me to find a room at the last minute. When I arrived at the hotel at least 3 other parties were going through the same thing as me, so ******* did nothing to advise any of its customers.