Consort Hotel, Urban Spa & Glamping Pods

This used to be a lovely hotel. We arrived and there was a man sat outside drinking a can of beer. The reception was OK but a pram was parked in the reception. No lift so we walked up the stairs stair carpet threadbare and dirty.Very strong smell of ********. Room was appalling dirty beds were not clean hairs and dirt on skirting boards Mould in bathroom. Avoid at all costs. We were in the room 5mins and granddaughter got flea bites up her leg. Dreadful.

As a place to stay it was okay. There was no restaurant as it is being renovated, luckily there was a good Indian restaurant virtually opposite. Parking is £3 per 24 hours unless included in your booking. Breakfast was okay but mainly carbs. Would I stay there again probably not

Only went to use spa hot tub and sauna to be told don't have one and next night they was a party on when we got back at 6 pm it got that loud we packed up and went home at 8 pm very very unpleasant weekend

Easy to find, had an issue at check in where the whole computer system was down so couldn't get a key card. I explained I had an event I needed to get to, and because they worked out my original room was next to the function room where an event was going on until 2am, they upgraded me to a bigger room and had a staff member use their master key card to get me in. I collected my key card later. Sadly the event goers were.....not considerate! Taxi blaring out music at half midnight and revellers shouting about until someone must have told them to be courteous. Despite being next to the motorway, i slept really well after that. Clean and comfy sheets and pillows, large, open and light room in the daylight, had everything I needed. Breakfast had a good range, no cooked breakfast, but plenty to choose from with cereals, bread, pastries, fruit, yoghurts and hot drinks machine. Not much sugar for cuppas so ran out after just 4 people dining - I went to take my cup to my room to get some sugar and got politely told no - fair enough, asked for sugar, went back to the dining area to finish. Easy to check out, easy to park and have parking validated and great value for money, was convenient location for work and events i was attending. Would stay here again

Room was grubby, stained carpet. TV not working. Fire alarm kept going off during the night. Car alarm in car park kept going off. Reception couldn't find my room booking and that I had paid for parking & breakfast. Towel rail on full heat all night. + Points ; large comfy bed & good shower.

The parking was problematic as some had parked a petrol car in the charging bay, which they did move on request. The room was cold as someone had left the window open. The room and hallway smelt of smoking and generally was very old. The bedding was clean and fresh and the bud was comfy. There was no hot water in the morning until I went to reception and asked about it and was told just run the water. The towel rail was broken with electric cable hanging off. The television had no signal, so could watch anything before I went to sleep. There is constant noise from the road but I guess that was to be expected. Breakfast was fine but slightly basic continental. Overall it wasn’t a good experience and I would have preferred to spend more and stay somewhere better.

Very happy with our stay, we even stayed an extra night which the hosts very kindly gave us 10% off for! Would stay again thank you

I was informed that the spa isn’t operational until later in the year (which is not what was advertised). The room had no controller for the air conditioning unit and was not able to use it without. The bath was broken and the toilet seat was loose. The breakfast that was £9 each was poor as there was very little there. This experience was improved slightly by some if the staff - but in the whole I was extremely disappointed

Room was dated and worn, and smelt a bit musty. Dust everywhere including remote control. Shower didn’t work and handle on bath was broken. Told parking was free on website but it’s £3 a night. Only ideal if you need a quick kip before moving on. Won’t be staying again