Novotel Rotorua Lakeside

Have stayed here several times before, but first time that rooms weren’t ready until 3.5 hours after check-in time. Housekeeping was under the pump as the hotel was fully booked. But front desk staff tried their best to appease frustrated guests and their service standards are much appreciated. The rooms were great once we got them!

They have great customer service. Are very polite and easy to talk to. The only two sad things was that I asked for our room to be cleaned while I took the kids out in the morning around 8. But when I arrived back in the afternoon around 4pm, it was not yet cleaned. Also the shower head was very hard to use. Maybe it has some plugging issues. The water comes out outwards, not focused in the middle.

We stayed in Room 442, while the room was tidy we felt the bathroom was grotty and towels were old. It would have been a nice touch to provide a complimentary bottle of water.

First stay at this property. Checkin process was not up to major hotel standards. The staff was impatient and unhelpful with some of the questions we had eg. with the parking situation with this place. They only had 1 person at the check-in counter and there was a long line. Hence, she looked rather stressed and impatient to address questions that guests had. Hotel is right next to Eat Street.

Good location, good spa pool, but too busy we have to wait until 5pm ready to room.

I was there for a conference and they made everything very easy. Great location by the lake and neat bars and restaurants.

Great location in the heart of Rotorua, right next door to the lake and Eat Street restaurants and came highly recommended to us, but left us a little disappointed - especially for the price. Room a little outdated, holes in the blinds which let the light in, dirty grout in the shower and the shower head was broken and the glasses were dirty. I never ever leave a bad review, but after a great experience at 4 other different hotels across NZ this trip, the front desk lady on arrival at the Novotel was not the friendliest - it felt like we were an inconvenience to her. It was check in time and she was the only staff member on with a queue of people. On a positive note, the bed was comfortable.

Good hotel and is very close to the lake. The hotel is very clean

Best location and food. Facilities feel bit old now however overall well above average!