Arawa Park Hotel, Independent Collection by Evt, an EVT Hotel Reviews
Arawa Park Hotel, Independent Collection by Evt, an EVT Hotel
272 Fenton Street, Glenholme, Rotorua, Bay of Plenty, 3040, New ZealandView Hotel Details
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Arawa Park Hotel, Independent Collection by Evt, an EVT Hotel Guest Reviews
4/5
Very Good
74 Reviews
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Verified reviews
Location4.2
Amenities3.7
Service3.8
Cleanliness4.1
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All reviews(74)
Positive reviews(67)
Reviews with photos/video(15)
Awesome rooms(25)
Awesome stay(23)
Large rooms(19)
Great location(15)
Friendly owner(14)
Clean and tidy(13)
Great value for money(11)
Negative reviews(7)
AnnM.
Superior Twin Room
Checked in Dec 2024
Family
1 Reviews
4.7/5
Amazing
Posted on Jan 14, 2025
I recently stayed at Arawa Park Hotel and had a pleasant experience overall. The location is excellent—close to Rotorua’s main attractions and surrounded by beautiful scenery.
The room was spacious, clean, and featured large, comfortable beds. Considering the affordable price, it’s excellent value for money and ideal for anyone looking for a comfortable, budget-friendly stay.
The staff were attentive and friendly, even offering to heat up meals for guests—a thoughtful touch that added convenience. I also appreciated their focus on security, as they took note of my car’s plate number during check-in.
I noticed that the hotel has washing machines and laundry facilities, which could be very useful for longer stays. While I didn’t ask if these are free for guests to use, it’s great to see such amenities available. Clearer information about their usage would be helpful.
One downside was the lack of adaptors in the room, which made charging devices a little inconvenient. Adding adaptors or universal outlets would greatly improve the overall experience for guests.
Overall, Arawa Park Hotel is an excellent choice for a comfortable and affordable stay in Rotorua. With minor tweaks like providing adaptors and clearer communication about amenities, it could be even better.
Response from Property: Thank you so much for taking the time to share your feedback about your recent stay at Arawa Park Hotel. We’re delighted to hear that you enjoyed the spacious room, the beautiful location, and the friendly service provided by our team. It's also great to know that our security measures and laundry facilities were appreciated.We truly value your suggestions regarding the adaptors and clearer communication about our amenities. We’ll look into how we can better inform guests about these services, and we will definitely consider adding adaptors or universal outlets to improve convenience for future stays.Thank you once again for your thoughtful comments. We hope to welcome you back to Arawa Park Hotel on your next visit to Rotorua!
AJL Family
Superior Twin Room
Checked in Nov 2024
Family
17 Reviews
5.0/5
Outstanding
Posted on Dec 22, 2024
We booked it at the last minutes. The hotel location is very good with a big car park. We will definitely stay again.
Response from Property: Thank you for your feedback! We're thrilled to hear that you had a positive experience, especially with the location and the ample parking. We're so glad you enjoyed your stay and would love to welcome you back in the future!
KarlaL
Deluxe Twin Room
Checked in Nov 2024
Family
3 Reviews
4.2/5
Very Good
Posted on Dec 19, 2024
The room is spacious and our little one loved it as he can run and play inside. Cot is free for 2yrs and below. Will recommend this hotel especially for families with kids.
Response from Property: Thank you for your wonderful feedback! We're thrilled to hear that you and your little one enjoyed the spacious room and had a great time. It’s fantastic that the space allowed your child to run and play comfortably.We’re also glad to know that the complimentary cot for children under 2 was helpful. Your recommendation means a lot to us, especially for families traveling with kids.We look forward to welcoming you and your family again in the future!
Guest User
Accessible Superior Twin
Checked in Jan 2025
Couples
1 Reviews
4.5/5
Great
Posted on Feb 2, 2025
Great time had there. Staff are helpful and friendly. Breakfast was great.
Only thing I didn’t really appreciate was, we didn’t have a kitchen sink in our room which we were a bit confused about. Had to fill up the kettle from the bathroom sink. That’s ok, but if I had known previously from the booking, I would have asked for a room with a sink.
Otherwise very satisfactory😁
Response from Property: Thank you for your kind feedback! We're so glad to hear that you had a great time with us and enjoyed the helpful and friendly staff as well as the breakfast. We apologize for the confusion regarding the lack of a kitchen sink in your room, and we completely understand how that could be inconvenient. We appreciate you bringing this up, and we'll make sure to highlight this detail for future guests so they can request a room with a sink if needed. Thank you again for your understanding, and we're happy to know that overall, your stay was satisfactory! We hope to welcome you back soon! 😊
Guest User
Superior Twin Room
Checked in Dec 2024
Family
1 Reviews
3.2/5
Posted on Jan 28, 2025
The size of the room is big, but the bathroom is a bit old and needs to be updated, and there are lights that are not working, but so far, our stay was good.
Response from Property: Thank you for your feedback! We're glad to hear that you enjoyed the spacious room and that your stay was good overall. However, we apologize for the issues with the bathroom and the non-working lights. We will definitely look into updating the bathroom and addressing the lighting issue to ensure a more comfortable experience for our guests. We appreciate you bringing this to our attention and hope to welcome you again soon.Kind regards, Arawa Park Hotel
Guest User
Ground Floor Deluxe Twin
Checked in Dec 2024
Family
30 Reviews
5.0/5
Outstanding
Posted on Feb 4, 2025
good location and easy access to all attractions and. Room is quite big and bed is big as well. Recommend to all!!!
Response from Property: Thank you for the fantastic review! We're so glad to hear that you enjoyed the location and found it convenient for exploring the attractions. It's great to know that the room and bed size were to your liking. We really appreciate your recommendation and hope to welcome you back again soon!
Guest User
Superior Twin Room
Checked in Dec 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Jan 23, 2025
We had a wonderful stay at this hotel! The staff were friendly and accommodating, the room was clean and comfortable, and the amenities were great. The location was convenient, making it easy to explore the area. Overall, a fantastic experience—I’d definitely stay here again!
Response from Property: Thank you for your kind feedback! We're thrilled to hear that you had a wonderful stay and enjoyed the friendly service, clean and comfortable room, and convenient location. We truly appreciate your recommendation and look forward to welcoming you back for another fantastic experience!
Guest User
Superior Twin Room
Checked in Dec 2024
Solo travelers
4 Reviews
2.5/5
Posted on Jan 11, 2025
Hotel is old, very old. Shower curtain stank and they didnt have a new one to change to. The apt faces the parking lot and dumpster. Early morning trash pick up made it difficult to sleep in and was very noisy.
Most of the staff were nice but one woman staff was very unprofessional and rude.
Walk to center is about 20 mins.
Idk, everything seemed pricey so probably ok if you trying to save. Not that its a cheap hotel but comparatively it was cheaper.
Response from Property: Thank you for sharing your feedback. We're sorry to hear that your stay at Arawa Park Hotel didn't meet your expectations. We truly appreciate your comments, as they help us identify areas where we can improve. We apologize for the condition of the shower curtain and the noise from the trash pick-up, which certainly shouldn’t have affected your rest. We will address these issues with our team to ensure that we maintain a high standard of cleanliness and minimize any disturbances for guests. We're also sorry to hear about your experience with one of our staff members and will be reviewing this matter to ensure all guests receive the professional and friendly service they deserve. Thank you for mentioning the walk to the center, and we’re glad to hear that you found our rates more affordable. We hope you’ll consider giving us another chance in the future, and we’ll work hard to provide a more enjoyable stay.
Rahera Davies
Accessible Superior Twin
Checked in Dec 2024
Couples
1 Reviews
4.2/5
Very Good
Posted on Jan 25, 2025
Nice clean room easy to find, good service at front desk ordered room service meal was delicious
Response from Property: Thank you for your feedback! We're happy to hear that you found the room clean and easy to find, and that you enjoyed the service at the front desk and your delicious room service meal. We appreciate your kind words and hope to welcome you back soon!
Anonymous User
Superior Twin Room
Checked in Dec 2024
Family
1 Reviews
3.5/5
Posted on Jan 26, 2025
It's too old , the air conditioner is not working. The breakfast has not much option.
Response from Property: Thank you for your feedback. We apologize for the issues you encountered during your stay. We are sorry to hear that the air conditioner was not working and that you found the breakfast options limited. These concerns will be addressed with our team to improve the comfort and variety for our guests. We appreciate you bringing this to our attention and hope to provide you with a better experience in the future.Kind regards, Arawa Park Hotel
Guest User
Deluxe Twin Room
Checked in Dec 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Jan 3, 2025
Affordable and a great stay! Big rooms for families - great location and very helpful staff.
Response from Property: Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel affordable and enjoyed your stay. It’s great to know that the spacious rooms and our helpful staff made a positive impact on your experience. We’re also glad that our location worked well for you and your family.We look forward to welcoming you back for another great stay in the future!Kind regards, Arawa Park Hotel
Wanita
Superior Twin Room
Checked in May 2024
Family
2 Reviews
3.5/5
Posted on Jun 9, 2024
This was a lovely stay but the one thing that I didn’t like was the card that came with the spa bath jets. it’s ridiculous paying $5 for that to work when it’s in the room we booked. It’s algoods can’t really complain. Heaps of space in the room love the balcony. 
Response from Property: Thank you for your feedback! We're glad to hear that you had a lovely stay overall and enjoyed the spacious room and balcony. We also appreciate your comments about the spa bath jets. We understand how the additional charge can be frustrating, and we'll take your feedback into consideration as we review our services. We hope this didn't take away from your overall experience, and we’d love to welcome you back for another stay soon!
Guest User
Superior Twin Room
Checked in Dec 2024
Solo travelers
5 Reviews
3.5/5
Posted on Jan 23, 2025
Didn’t have drinkable water in the room or could provide after the the bar closed!
Response from Property: Thank you for your feedback! We apologize for the inconvenience you experienced. Please note that the tap water in the room is safe to drink, and we will make sure to clearly communicate this to guests in the future. We appreciate your understanding and hope to provide you with a more comfortable experience next time!
Guest User
Superior Twin Room
Checked in Aug 2024
Family
1 Reviews
4.0/5
Very Good
Posted on Oct 28, 2024
The location was good, and the large hot tub was great. I just felt a bit uneasy because the hotel was dark. Overall, though, it was a comfortable place and affordable.
Response from Property: Thank you for your feedback! We're happy to hear you enjoyed the location and the large hot tub. We understand your concerns about the lighting, and we appreciate you sharing that with us. Your comfort and peace of mind are important, so we will certainly look into ways to improve the ambiance in the hotel. We're glad to know that overall, you found the place comfortable and affordable. We hope to welcome you back again soon, and we'll work on enhancing your experience even further!
Anonymous User
Superior Twin Room
Checked in Mar 2024
Family
5 Reviews
4.0/5
Very Good
Posted on Apr 13, 2024
Too much baby mosquitoes.
Couldn’t open the window or turned in the light.
Response from Property: We apologize for falling short of your expectations during your stay. Your feedback about the poor service is concerning, and we sincerely regret any inconvenience caused. We take your comments seriously and will address these issues to improve our guest experience. Thank you for bringing this to our attention, and we hope to have the chance to make amends in the future.Kind RegardsAbhay