Art Hotel Rotterdam-Fully Renovated

It’s a basic hotel and you won’t get any amenities atleast body lotion, So please carry. Renovated hotel and next to Metro

With a last minute decision to visit Rotterdam with my son, we chanced upon Art Hotel. Modestly priced and right next to Maashaven, it took less than 10 minutes to reach from Rotterdam Centraal. Even we arrived late after 10pm, there was nothing to worry about as the hotel is right next to the Metro station and brightly lit! The reception was fabulously served by Nadia who upgraded us to a 4 bedder in 2 rooms. Room was clean, set at the right temperature and shower was hot and at the right pressure. Nothing to complain about!

Was definitely a stay in won't forget (Unsatisfactory!). From the moment service starting whilst checking in another guest quite innocently was returning their key card as requested by a staff member was rudely brushed off, this set the tone for the majority of the further interactions from staff. Secondly i was having issue processing payment for a food delivery from an outside vendor and even though we kept ourselves off to the side of other guests we were met with a unwelcoming tone and unwilling to assist from reception staff despite a polite request to offer a solution. Thirdly I paid for late checkout at the point of checking in with the reception as I was aware I would require to sleep late as my visit meant quite a late return to the room from the previous night only to be awoken at the regular checkout time by unaware sanitation crew. My conclusion even though this is my 2nd stay with this Hotel (1st being during ongoing renovations) I shall not find myself back as this location. Very unsatisfactory service considering the cost for a 2 night stay

Clean room, convenient location, and friendly staff. Overall, a pleasant stay.

Good place and clean , but parking so tight and expensive less than 24h it’s £25 it’s too much

Our initial impressions were mixed. On one hand, we were impressed by the hotel’s atmosphere and the check-in staff were efficient and friendly. On the other hand, there were some “interesting” house rules displayed at front desk which made us question what type of people they have staying in the hotel and how they view/treat their customers. The location is 10/10. 1 minute walk to Maashaven metro station, very centrally located and saved us lots of travelling time. More time for exploring! The service was extremely mixed and inconsistent. The desk staff were lovely and kind. I needed late checkout at 5am and someone was there to deal with the matter quickly. However, the lady who appears to be the manager is cold and quite frankly rude. My partner became unwell on our last night and by 2pm he was better but still not 100%. I explained the situation and requested 1 extra hour as he got himself together. The member of staff I spoke with was very sympathetic and had to double check with the manager if we could stay the extra hour. Totally within their rights to say no, I understand that. The manager agreed. It’s the way she handled the matter - with absolutely no grace and no manners. She was evidently reluctant and did not directly address me at any point, she completely ignored me. Really bad customer service, especially in an already stressful situation. Please learn how to communicate with people or don’t work or sit at the front desk with your terrible attitude, bringing down the rest of the hard working, friendly front staff desk.

The hotel is newly renovated and the rooms are nice and big. Everything is clean which make it nice to stay. Bed is comfortable and I stayed 5 nights there. Location is good as near the train station. Highly recommended for group travel

Enjoyed our stay in the Hotel, was in Rotterdam for the football match and the hotel was in a perfect location right next to a train station.. rooms were ideal

Great hotel and location was even upgraded to suite , staff were very pleasant and gave great advice when asked , would highly recommend