Rugby North (M6 Jct1)

We visited hotel whilst visiting my mum from Scotland . Staff pleasant and helpful, bed comfy . There were only 3 little *******, one was that disability parking spaces taken up mainly by workmen that were staying at hotel. My husband and I have mobility issues , I walk with a crutch. Whenever we have stayed at premier inns previously there have always been irons and ironing boards in standard rooms, do not understand why now they are only in the premier rooms , and in standard rooms you have to ask for them. Also the hairdryers that are in the rooms are not easy to use for pople with arthritis in there hands, holding power switch down to use dryer is very difficult .

I suffer from Sleep Apnea and the issue is no sockets at the bed side, asked reception for extension lead and told they don't have any and to go to Tesco's Express and buy one, felt uncomfortable as the assistant consulted with what I can only assume to be a patron of the hotel I returned to my room and had to sleep at the bottom of the bed for power socket situated under the TV.

Arrived to check in at 11pm as it was a 24/7 reception. I tried to call them so they were aware of my late arrival, but on 4 times of trying I had no answer so I just had to hope that someone was there to let me in. When I arrived I rang the bell behind the door to be let in by the receptionist, but there was no answer. I waited over 15 minutes and someone finally opened the door (no apology) After checking in, I went straight to my room and headed straight to bed. After settling down, I had a knock on the door from the receptionist saying he put me in the wrong room and I had to move to another room. So picked up all my things and went to the other room. Settled down again to find the receptionist knocked on the door again to say I need to sign for the new room! I asked if this could have been done in the morning? But he insisted that I sign it now... It was all very unprofessional. The new room he put in was exactly the same as the other so no idea why he needed me to move me to another room? It made no sense at all. After finally settling down for the 3rd time, my sleep was again disturbed by noisy neighbours. I went to complain at Reception but again....nobody there...Finally getting to sleep at 2am....I woke up in the morning quite groggy. To suddenly find that a cleaner just came into my room while I was sleeping!! I just wanted to get out at this point. I don't recommend this hotel atl all and won't be visiting again

We stayed at this hotel recently and found it to be clean with friendly, helpful staff. The breakfast choice and quality was excellent and a special mention of the staff at breakfast because they were superb. Nothing was to much trouble and they were very friendly and helpful.

This is a typical Premier Inn. Comfortable beds, decent food and polite service at a reasonable cost. Nothing stands out from other Premier Inns, but at the same time it did what was needed for an overnight stay on a work trip.

The hotel staff is very helpful and kind. Rooms were clean and tidy. Good breakfast! The hotel manager helped me to collect my lost luggage. Thank you very much for this! I will definitely come back here.

dreadfully cooked breakfast first thing in the morning. black pudding was soaked in oil/fat. that's not how you cook black pudding. Bacon is thin and tasteless and overcook, died out. Mushroom were cooked in plain water. tasteless and luke warm, beans were like warm as was everything else. The second floor stank of **** all day and night. advised Reception and nothing was done about it nor did they spray the landing hall with air fresheners

It was excellent apart from someone there shared information about my visit to a 3rd party and this has lead to a whole host of problems for me and my girlfriend so we are not very happy which is a shame

This is a good hotel close road links wherever your going. I know Rugby having lived their and only us a hotel when visiting family I always choose the premier inn (normally the one further down the road with the harvester) However this has been a great experience with an Aldi and convenience store just out side the car park. Rooms are great and clean. the bed is awesome..