A total of 2 rooms were booked on the day, and I checked in at the front desk at 12:30. I waited for 30 minutes and was notified that the room had not been cleaned. I finally checked in at 3:00 pm, and the second room was checked in at 5:00 pm. Dinner after check-in It was already 9pm when I came back, and when I took a shower at 11pm, I found a pair of women's flesh-colored socks with development and dead skin left on my feet. Notified Ctrip's customer service as soon as possible, and a guest room staff came from the hotel, took pictures, and said the implementation situation, and then he was ambiguous and did not give a positive reply. Ctrip gave a 10% discount, and then a 20% discount. The reply is like squeezing toothpaste. Is it necessary to go to the Consumer Association to protect consumer rights? Or is it the best customer to bully if you are not noisy? I will continue to pursue this issue. The hotel is responsible, and Ctrip is also responsible. Is this standard a luxury hotel? Does it match?
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