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Woodlakes Park by LIV Retreats Guest Reviews
3.8/5
Good
49 Reviews
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Verified reviews
Location3.8
Amenities3.8
Service3.8
Cleanliness3.8
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All reviews(49)
Positive reviews(23)
Reviews with photos/video(2)
Negative reviews(17)
Guest User
Checked in Jan 2025
Other
1.0/5
Posted on Feb 2, 2025
Unfortunately, I cannot recommend this place as it cannot be trusted. I left an expensive bag in the room containing perfume and other personal items, and despite being 100% certain it was there, the staff claim they don’t have it. Their lack of accountability completely ruined the trip. Extremely disappointing experience.
Guest User
Checked in Dec 2024
Other
1.0/5
Posted on Jan 21, 2025
Booked a 2 night break just after new year in the executive lodge thinking it would be a nice little break. Lodge definitely needs some tlc the floor was damaged, bathrooms were very basic and dirty, broken and dirty furniture throughout. Dome was covered in bird mess.Floor damaged all throughout. Broken plug sockets. Firstly we arrive at 4.30 for check in and our hot tub wasn’t ready, a worker told us the water was dirty and needed emptying and refilling. Then there was no hot water in the lodge so he had to heat it up manually so it wasn’t ready till gone 8 at night.. we had no hot water till late the first night as the boiler had been off. Also on the first night we had a power cut so we were sitting in the dark with phone torches for about an hour while the park workers sorted it. Jacks resultants was closed the whole time we stayed (fully unaware) the other restaurant was shut all day when it said it was open and the healthy restaurant advertised online wasn’t even there anymore. There were no lights on for the woodland walk in the evening (as advertised online) so we couldn’t do that either. On our 2nd night jacks restaurants had a private party where there was extremely loud music, shouting etc till around 12.30 at night keeping me and my children up. I tried to call the emergency out of hours number while this was happening around 11.30 but it wasn’t in service. After we left I sent an email complaint which I had to chase up a response. I had to wait 2 weeks (I had to ask for a reply again) for them to offer me a % off a next stay. I then called the park direct where I spoke to the park manager who was very rude from the start basically accusing me of lying about the state of the lodge and just not being helpful at all… I said I don’t see why I’m having to chase responses from people so she asked for my number and put the phone down on me (extremely unprofessional and didn’t hear back from her). I have since had to call customer service (promised call backs 2 times and didn’t get it) emailed again to a response from them saying I’m being rude and aggressive (laughable) and they won’t offer me anything else. Customer service is shocking.
Guest User
Checked in Dec 2024
Other
4.0/5
Very Good
Posted on Jan 18, 2025
On arrival the receptionist was very welcoming, she was talking to us and explaining where our lodge was when she was rudely intrupted by a woman who i assume was to do with the cleaning. She chucked keys in front of her and spoke to the receptionist terrible. The receptionist kept saying I'm so sorry and even when we checked out she kept apologies for it. Other then that the place is amazing , very clean and peaceful and beautiful just ashame about staff that are rude
Guest User
Checked in Dec 2024
Couples
1.0/5
Posted on Jan 17, 2025
Terrible company!!! My son booked a two night stay for his girlfriends Christmas present. The main reason for booking this lodge was that it wasn't too far away and also had a hot tub which is what he was looking for. On arrival they realised that the hot tub was not working and reported it to reception. They said they will send someone to fix it but in the two nights they were there no one turned up. My son emailed the company (Liv Retreats) to let them know what happened and to see if they might give him a part refund but they ignored his email so I telephoned them and still after promising to contact him they have not. I rang them for the second time and they promised to email him and again have not. So it looks like their policy is if a customer complains ignore them.
Guest User
Checked in Dec 2024
Other
2.0/5
Posted on Jan 8, 2025
Arrived an hour earlier and was told our lodge was ready, which was a bonus!! There was miscommunication regarding the hot tub, but was soon rectified. Lodge was cosy until we went to bed. The mattress was terrible, u could feel every spring!! My husband went to the office and given a single quilt for us to be put on top. We had to flip the mattress, which was a little better. We came for new year and was really looking forward to walks around the enchanted forest, but wasn't open!! We visited Jacks restaurant for a drink. Found the young lad very rude!! Wouldn't even look at us when we were ordering and looked over us when he spoke to us. We booked a meal at pan asia which was OK and was told it shut at 9! When I rang to book it the lady told me they would be having a dj on for new years eve, which we were looking forward to!! Electric went off for around 45 mins, no one came to tell us what was going on, we just had to sit in darkness until it came back on. I definitely won't be returning. It was so disappointing and definitely not worth the £700 we paid It could be a lovely site!!
Guest User
Checked in Dec 2024
Other
1.0/5
Posted on Jan 4, 2025
The location was lovely and although our Lodge was tiny it had everything we needed. Hot tub had already been turned on so was lovely and warm. The evening went good until it was time for bed. The pillows were awful, all lumpy and very flat. The mattress was terrible, every movement you could hear the springs moving and dug into you. The next morning I woke up and had severe back pain. We went to the office to see if there was anything that could be done with regards to the mattress and was told no. Only thing the staff could offer was a couple of spare quilts to put down first and to leave a review. They said they were in process of management change. Nothing was open, no activities. I know it was December but then the activities shouldn't have been advertised. Jack's and pan asia were also closed meaning you had no choice but to drive and eat out. The next day the bruising started to appear on my back. Wouldn't return.
Rebecca S
Checked in May 2024
Family
5.0/5
Outstanding
Posted on Jun 24, 2024
We had a lovely 3 night stay! We stayed in the sky lux 8, and it was beautiful, we took our dogs, and were eased with how it was secure so the couldn't run off. We did have a slight issue when we first got there as there was no gas but we went straight to reception to report this and it was dealt with very quickly, in fact the maintenance guy got there before I had chance to get back myself, also quickly dealt with one off the panels in the garden that was slightly broken, so my escape artist couldn't get through. The walk through the enchanted forest is lovely and pleasant, Absolutely fell in love with the alpacas and emu they have there. The accommodation was clean and fresh, only thing I was a little disappointed with there was no oven. But there was a microwave with could have been a microwave oven, but with no manual we wasn't sure how to use it properly, and with having an autistic child with us wasn't happy he couldn't have his nuggets, but was soon cheered up when we got him a take away pizza from jacks, it was according to my son the best pizza he's ever had. I would highly recommend jacks it's lovely, we called up for the takeaway and he said we would be waiting a long time as they were super busy, but he sorted us out quickly and had our food ready for collection in maybe 20mins. Beds were very comfy too. All in all a lovely little getaway and would absolutely be coming back in the future.
6/7
Guest User
Checked in Nov 2024
Couples
4.0/5
Very Good
Posted on Dec 14, 2024
Booked for two nights as a pre xmas and cancer respite. Acorn 2. Previous review slamming it down bear nothing to what we found. Wooden inside, wonderful. Heating can be made too hot so no issues there. Easy to set temperature to comfortable. Shower room really nice for size of the pod. Enclosed part is small but totally private. Hot tub absolutely steaming. Used it about six times in all. Wonderful!. Down side. Restaurants are only two and shut on Mondays and Tuesdays. Used the thai(converted double decker bus) superb food , pricey but worth it!. The pod door was awful to lock and open.. needs realigning. It worked but as wooden etc in a wooden pod it has warped slightly. The pod was immaculate!. Reception lovely and rang us on the day prior to travelling. This is not a hotel or a bnb.. its glamping. That's the way to describe it. For us. Wonderful
Z4775ATcarolynm
Checked in May 2024
Travel with friends
3.0/5
Posted on Jun 13, 2024
Mixed feelings about this night away. Let's start with the positives: Oasis lux 9 backed onto open land so not overlooked on the veranda or spa bath ( not hot tub as advertised but I'll add that to the negatives) or sauna. The lake, Alpacas and Jacks were well thought out and the woodland walk was very peaceful (we were the only guests doing it and it was during term time so no children). Food in Jacks ok and service was very friendly. The 'mobile home', which is what they are was clean. Negatives: There was not a hot tub as advertised but a spa bath with very gentle jets (although i have to say being in it, outside, at night was a lovely experience. Only one (not new!) Toilet roll No bathroom products (the advert stated there were so we hadn't taken any!) No hairdryer Only one small towel each... not nice!!! An extremely strong smell of gas around the caravan next door, reported via emergency number and text but very slow response to it. Turns out to be a drain problem! The spa bath, despite them being chased shortly after we checked in, was never cleaned. Didn't expect to have to clean it before use and would suggest they find a way to cover when not in use. Reported all to the reception on check out but she didn't really seem bothered.
Guest User
Checked in Nov 2024
Other
5.0/5
Outstanding
Posted on Dec 9, 2024
Myself and my partner had a lovely stay. The lodge was exactly like the photos. Had everything we needed in there and was given plenty of towels. Had a fully equipped kitchen and lots of glasses and plates. It was very quiet and relaxing. Only down side was the rain but still managed to use the hot tub and the outside day bed. There’s restaurants on site (we did not use) and a mini shop at reception. I would definitely come back!
Ksandara
Checked in Oct 2024
Family
4.0/5
Very Good
Posted on Nov 12, 2024
We booked a last minute break with Wowcher for 3 nights with a hot tub. Initially we were assigned a non hot tub lodge which we used for the first night, on clarifying the situation with reception we transferred to a hot tub lodge for the remaining two nights. The lodge was just the right size for the three of us, spotlessly clean, very comfortable and well equipped. The hot tub was great, we never got to use the dome as it was too cold. Parking was right by the lodge. We used the lodge as a base to tour the area and as such we never got to use the amenities on site. The service from the ladies on reception was first class, very cheery, friendly and helpful.
Guest User
Checked in Oct 2024
Other
5.0/5
Outstanding
Posted on Nov 11, 2024
Me and my partner came to woodlakes as a weekend getaway for my 30th birthday and i can not recommend this beautiful retreat enough to couples and to family who love the outdoors! Me and partner have reconnected with so many things and have appreciated the stunning lake views from both the lounge area within the lodge to sitting in the hot tub! There are number of lodges with hot tubs to mini saunas or if feeling spontaneous with sleeping under the stars with the outdoor pods inside the lodges access area. The freedom you experience is certainly one to remember from fishing, to walks around each lake, to the petting zoo and enchanted forest. Otherwise if your feeling more peckish they have jacks restaurant which have lovely homely cooked meals prepared and ready for you next to the reception or if your fancying something banging the taste buds then following the aromas to the Thai restaurant pan Asia they have on site is certainly where you need to go and be ! We cant thank Lisa at the front reception enough for her warm welcome when arriving and down to saying goodbye to us. We will 100% be coming back multiple times throughout the years to come and look forward to seeing this beautiful place very soon!
Guest User
Checked in Sep 2024
Other
1.0/5
Posted on Oct 19, 2024
We stayed in larch 22 October 4th for 8 nights, when arrived the fridge door was missing and maintenance came out to sort it out, they came out said they fixed it had to call them back has they did not fix door was still hanging off. Dining chairs all legs were loose, knives and forks were that poor quality couldn’t use them . Sofa very uncomfortable poor quality . Advertise 5 lakes but 2 are closed, and no access to the lake your staying on has no steps leading directly down to fishing peg have to walk all the way around your cabin so access vey poor if your not good on your feet. Ground staff very rude and aggressive especially Rob , the lakes are poorly maintained and overgrown, we have been here before and its got worse from last time for over a £1000 for a week definitely not luxury and friendly , we raised the issues with booking in staff they said they would look into it and call back but never did, just want your money and you get nothing in return definitely will not be going again will find other lakes with cabins elsewhere has plenty around this one needs to be avoided like a lot of reviews say.
Guest User
Checked in Sep 2024
Other
5.0/5
Outstanding
Posted on Oct 15, 2024
Just back from two nights at Woodlakes and stayed in oval 33. The pod was lovely and clean. The hottub was amazing, the jets are relaxing so you feel like you’re getting a massage. Obviously the first night it isn’t so hot because it’s heating back up again, the second night was a beautiful temperature. We also had a sauna to share with next door but as no one was in next door we got it to ourselves which was lovely. The inside id say was basic and nice. The double bed was lovely and comfortable. The bunk beds weren’t the greatest but we only layed to watch tv. The tv is a bit of an odd situation though. Because of where it is you can’t sit and watch tv from your bed (well technically one person can but it is far away) so you have to lay in the bunk bed to watch it. You can’t even see if from the makeshift sofa. It came with a lovely bathroom with a shower and also a fully equipped kitchen which was great. Would recommend taking your own towels though as 4 for two nights with your partner when your having showers and getting in and out the hottub isn’t enough personally and felt a little like I was being naughty when asking for another two towels on the second day. The view from our pod was amazing we could see right across the lake. We did go to the enchanted forest whilst there which was under renovations and seen the alpacas goats and ostrich’s which was so cool. We ate at the Asia resturant aswell in the bus and the food was amazing!!!. We thought this was a good price for what you got too. Very unique experience and they have little huts to eat in too. Bobs was also very nice we had takeaway from there and the staff were very nice too. The site is very clean. Ladies on reception were amazing and took into consideration my feedback which I won’t post on here as I have spoken privately and they were all very polite. Also the reception area also had food and drinks and bits incase you don’t want to go out in your car to the nearest town which is a 10 minute drive and has a little Tesco. Overall we really enjoyed our time here and would come back, probably wouldn’t go back to the oval pod though would like to try the other various accommodations they have.
Guest User
Checked in Sep 2024
Other
5.0/5
Outstanding
Posted on Oct 1, 2024
Decided to take a little get away when i saw wood lakes park on Tv . we had a lovely and relaxing time . Staff were so helpful and friendly. Accommodation was clean and warm , sofa could of been higher and more comfortable , ( a little complaint) so hopefully when we return there will be different sofa , hint hint . Looking forward to returning.