Rusutsu Hotels with Airport pickup service

The hotel is clean and soundproof. The hot spring is very good. The breakfast and dinner are also good. I give it 100 points. I will go again next time. The service staff is even better. It is a very worthwhile hotel The beautiful snow scenery and the lake view make me unforgettable! ! Amazing! !

Hotel fill with activities for all ages. We went in a big family group of 14 pax ranging from age 9 till 80 and everyone loved Toya Sun Palace. Kids and teens enjoyed the wave pool in the water park where there were Stingray and Flamingo buoys to use free of charge and during the time of our stay there were 6 slides opened. However there was additional one bigger slide which required to pay a 500 yen extra if we’d like to use and they would give us a 4-6 pax buoy to slide down and this 500 yen extra was for 50 minutes. The place that our 6 kids (9-18 years old) enjoyed the most was the Game Center Arcade with variety of games for everyone. A big thank to the Japanese man who was on duty the night of our stay (12/4/2023), he was very kind and very generous and because of him we had the best experience ever in playing games at the game arcade. Sorry we didn’t catch his name. The onsen here was very good especially the outdoor onsen where we could enjoy the onsen while over looking at the beautiful Lake Toya. We stayed in both a Japanese Modern and a Western Modern and the only difference between them was the Tatami vs Carpet floors. Rooms were standard Japanese style room and were big enough for 3 in each room. Dinner buffet was good with an all you can eat Hagandaz ice cream and we all loved there Japanese steam eeg (ไข่ตุ๋น). And for breakfast buffet the food was ok for me since they didn’t provide yoghurt and not many varieties of vegetables salads however we were stunned by the beauty of Lake Toya scenery. Anyway my son and daughter loved Toya Sun Palace so much that they wish to visit again soon. We really enjoyed onsen and the Game Center plus a Ping Pong room so much and it was an unforgettable experience for all of us. Thank you Toya Sun Palace ❤️

Stayed here in early Aug 2023. It was a very pleasant experience, or rather the best throughout my stay in Hokkaido. Booked a club room and play area was just right outside the room, perfect for my 2.5yo boy. He loved it so much that he was asking for hotel playground even when we had moved on to other hotel. Room is huge, view is good, bed is comfy. Hotel breakfast and dinner were great, but not exceptional. It would be great to have more varieties during breakfast time.

The bunk bed room we stayed in actually has four beds that can sleep four people. The hotel is very new and clean. There is a special room for snowboards. Bathing is in the large bathing area. There is also a bath and the toilet is shared. Everything is very clean. , the public area is also very lively at twelve o'clock in the evening. In front of the hotel are a bus stop, a large supermarket, and a Lawson convenience store. The locally produced sashimi in the supermarket is so cheap. You can take the bus directly to Otaru from the bus stop in front of the hotel. We go directly to the hotel from Rusutsu Ski Resort to the hotel entrance. We go to and from Niseko Ski Resort many times a day, which is very convenient.

Service is the worst among all Hilton hotels i visited. Not enough staff and most of them are either inexperienced or not trained! An experienced ones are not welcoming at all and just talking among themselves on the concierge desk. Shuttle bus also delayed and not showed up according to the schedule provided. Room is old and TV channels are all domestic ones only. Restaurants don’t have proper wine menu and staff have no knowledge about wine /sake. Good thing is the location, next to ski slopes and niseko village.

Located about 50-minute drive from Toya Lake Onsen Street, it is all the way up hill toward the direction of Lake Shikotsu. My rental Toyota GPS can not locate the exact location of the hotel so I have to reply on my cell phone GPS. You have to drive through a small bridge to get over to the other side of the road where the hotel is located up on a slope. On the first look, how could they built such an enormous building on the slope ! There was a tour group checking in when we arrived, but check in with the reception is still fast. We stayed on the high floor where there is a lounge with a massage chair for guest use. Our room is a deluxe suite western + Japanese style, enormous in size, and very comfortable, looking over the river and hill. Two twin beds, sofa, Japanese style living room, closet, big powder room, bath, and toilet. It is one of the nicest rooms I have ever stayed in Japan. The onsen is again enormous. Very big indoor bath, with different taste such as apple. Outdoor onsen is again enormous, with tens of different ingredients in each smaller bath tub. Example of taste are honey, lavender. One of the most diversified onsen I have ever visited. When it comes to dinning, dinner or breakfast, it is a big let down. Both quality and choice is not up to my expectation with the beautiful onsen the hotel provides. However, the restaurant itself has a very nice environment, spacious and bright, and green outside. Overall it is a nice hotel to visit with reasonable price.

Love this hotel from the moment I stepped in, gorgeous ambience, great service at reception! Room is expensive for one person stay but worth every penny. Regardless how long your stay is, one room entitled to one time free usage of private onsen (after that is charged) for 45mins. There is free public onsen beside it. Yoga classes are available for sign up for fee. Ski shop Rhythm and Afuri ramen looks great but I didn’t get a chance to visit. Ski storage available but not practical esp for those who rent, as you need to carry the heavy equipment back and forth from ski base to hotel (10min up-downhill walk or take free shuttle). Apt style hotel is well equipped with fridge, microwave, sink, washing machine-dryer, dishwashing machine. Breakfast is great! Toilet and room is spacious and bed is good. I would return!!! Best recommended for families esp those with mix interest besides ski/snowboard. Near to street side restaurants, Lawson is across.

I booked the room with a plan called the lake side, but it was certainly on the lake side, but it was on the lower floor (4 floor), and the building was disturbed and I could only see the view of 90 degrees. When I stayed at another inn of the same group in the same Toya Lake before, the situation was exactly the same, and the building was still in the way on the bottom floor (2nd floor), and the lake was 90 degree view. Is this hotel group only prepared such a room for a single traveler? Check-in was a system that gave keys to students on school trips, with papers and keys written on the names on the tables outside the lobby. The dinner time was decided by the inn in advance because it was to avoid congestion, but it was finished that I went to the dinner venue on time and was waiting in full seat. Moreover, I wondered if they were laying a futon during dinner, but the futon was not laid. When I finally thought I came to lay the futon, I came to two children who were part-time jobs, such as junior high school students or high school students. This is the first time I have a child lay a futon at a hot spring inn. I was disappointed. I noticed after checking out, but my body was stabbed by mites. I think it's caused by a futon. This is the first time I have been damaged by mites at the inn. I do not recommend this inn. You should consider another inn.

The room was large and quiet so I was able to spend a comfortable time! The staff were very friendly and I was able to enjoy my trip to Hokkaido without any inconvenience. Is the fireworks display lifted in various places this year? However, the fireworks in Toya here are the best! You can see it from your room, and if you want to experience more powerful fireworks, you can move to the lakeside to see it! (I was satisfied with the fireworks from the room ..) There is a little distance to the city, but I personally didn't particularly care. I definitely want to come next year!