Guest User
January 28, 2024
The recent reviews are so concerning I was extremely hesitant to stay here, but my four night stay was fine. Hotel is about 80% renovated, lobby, restaurant, bar all new and room seemed recently renovated. Power was out at check in on Jan 22, and I was disappointed with the way it was handled once the power came back on (at arrival you wrote your name and phone number down on a list implying you’d be called when it was your turn, but once check in resumed, it was crowded chaos, and while I understand they were stressed, the desk staff were rude and despite saying the words “sorry” their attitude was annoyed and unapologetic). Also experienced thermostat issues in the room, third floor was too hot despite the thermostat set to 60, so factor that in to your choice of floors if given an option. Pool and spa were clean. The neighborhood is rough, even when the remodel is done, the homeless problem is not something they can fix. I travel to Sacramento regularly for work and I’ve stayed at 15+ different hotels in the area. Despite the many options, there isn’t really a “high end” experience anywhere, even the Kimpton has homeless issues, and parking costs downtown are absurd. Parking at this hotel at $10 per night is actually reasonable, you can’t leave valuables visible when parked anywhere in Sac. Freeway access is a plus, and the slider did a good job filtering the noise, in my room it was actually rather peaceful. Heard neighbors a bit but nothing unreasonable. Slow closers on the doors so they don’t slam would be a nice addition though. The room was clean, I suspiciously yanked all the sheets and covers apart, fresh and clean. I noted no “musty” smell anywhere and I’m pretty sensitive to smells. Four star experience overall; I’m pretty picky yet this was my second stay and I will definitely stay here again. Now that renovations are almost complete, I expect the bad reviews will improve with time, give it a chance.