The Citizen Hotel, Autograph Collection

Great location if you are going to the game at Golden 1 Center. My first impression through the main hallway to the front desk was a bit unpleasant because there were many flies right at my face. The check-in/out process was very quick and smooth. I do need to call out the housekeeping service because they mistakenly came knocking in the morning twice (9am, 10am) trying to clean the room, when it was the morning or my checkout. I was in a meeting, so that was a bit disturbing.

Check-in was super fast & easy. The room was clean and the bed/pillows very comfortable. The location was great too - within walking distance to great restaurants. Highly recommend!

We did not get additional linen for a sofa bed. Requested it. It was delivered fast but the besheet had a whole and a towel was torn.

It's a beautiful building, the staff were wonderful. I loved the room, had an amazing view, and the bar was fantastic. I'll definitely be staying here again. You'll get some car/motorcycle noise from the street but that's anywhere downtown.

Great hotel! Loved the cleanliness, room design and overall experience. Valet and parking are the only complaints. Valet takes about 20 mins or more to retrieve vehicle. Not fault of property, you are staying downtown, parking is hard everywhere and their garage doesn’t seem to be on site of hotel.

The room was clean the staff friendly and helpful. The breakfast was a great start to my day, thank you. My nightcap in the bar was the perfect end to my day.

Had to go grab a luggage cart myself on arrival and bring it to my room… No one offered help. Secondly, I asked for a wine key to uncork the wine that I brought, and they told me to walk down to the restaurant and have them do it. What kind of service is this? The room wasn’t exactly cheap. Very disappointing.

Nice hotel for a quick stay, location was convenient parking was $50/night and you got a hotel credit for breakfast so it evened out. It was downtown so quick access to the highway

Nice hotel, bar/resturant we're great but valet had many issues. They didn't lock my car overnight and then took 30 min to bring my car in the morning. Also shower takes 10 minutes to heat up FYI