Odakyu Hotel Century Sagami Ono

The hotel room was large, larger than most Japanese hotels, and the environment was nice. However, there was a strange, persistent noise in the room that I couldn't get rid of. I had to wear earplugs to sleep. The hotel service was very poor. The front desk staff were unfriendly, and most importantly, I lost my water bottle at the hotel. They said they could only ship it within Japan with cash on delivery. I provided my Japanese friend's address, but two weeks have passed and I haven't heard from them or heard if they've sent it back. Compared to when I lost my cardholder in Kyoto and they sent it back to China for free, this service was truly appalling. Although I didn't need them to ship it for free, the lack of even basic follow-up was completely contrary to the impression of Japanese hotels. It was probably the worst hotel I've ever stayed in in Japan in terms of service.

I stayed here with my daughter for the common test. When we checked in, we were given a heating pad, a hot eye mask, and a KitKat, with the message "Are you taking the exam? Good luck." When I used a hair dryer in the middle of the night, the circuit breaker in our room tripped, so I contacted the front desk and they responded immediately, and even came to our room to check that it was back on. I'm very grateful for their kind assistance. The location was also great, with a Starbucks right outside the station.

It's a place I always use. There are few tourists and it's clean, so I like it. It's not a tourist attraction, so it's quiet and the location is satisfactory. I want to use it every time.

I thought it was a business hotel, so the room was surprisingly clean. The restaurant was a buffet, but they also had healthy options, so my child (3rd grade elementary school) could eat them. It would have been even better if the white rice was tasty.

Facilities: Good Sanitation: Very good Environment: Convenient transportation and shopping Service: Very good service attitude