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The location was fantastic with views over the Marina and the little island with the Fort. The breakfast was good and the customer service was wonderful, we got our room upgraded due to an check in error made causing a delay. We were very happy with the upgraded room. The only thing that could be improved was the Spa treatments as there was only 1 person that did the massage and he was booked out during our weekend trip. More spa treatments should be made available with more than 1 staff member. Also the lady who did nails, manicure/pedicures was also not available during the weekend.

We had a lovely weekend break, the hotel staff were so friendly especially Haroon our housekeeper who kept our room perfectly spotless, also Manoj in the Cafe/Bar who always had a smile on his face, the hotel is right in the middle of everything so not far away from a restaurant/bar/town centre, we went on the little train that took us along the coast which was lovely and was good to listen to some of the history, My husband and I will definitely be back

The service / staff are amazing here. There is a Portuguese girl on reception who is really sweet and another European girl on reception too. There is a cocktail specialist in the bar who really knows his stuff (I think he’s Indian). Staff at the breakfast in the morning are really good too! Try the oat milk latte. Big disappointments are: the single beds are uncomfortable in the twin rooms with awful pillows. The pool in the spa is a bit dirty, the lighting gives the perception that the environment is cleaner than it actually is. The breakfast has no fresh fruit, surely you can provide daily watermelon, fresh pineapple and melon etc.

I have spent some time looking over the reviews for this hotel & find my review lies somewhere in the middle of these. Pros -excellent wi-fi connection -loved indoor pool & jacuzzi (I went around 830 every morning) -friendly bar man. Bar area reminded me of an old library -balcony was a good idea as could unwind after a day sight-seeing -tea/coffee-making facilities -dated but I rather liked the 80s vibe! Cons -didn't opt for breakfast as felt £10 supplement a bit steep -2 single beds pushed together to make double bed -quite a few stairs (but has small lift) -lack of pool supervision I didn't make use of the outdoor pool but the indoor pool was warm (I recommend using the jacuzzi afterwards as felt freezing going into the pool after the jacuzzi!). The lack of pool supervision did concern me slightly as who would know it anyone got into difficulty? There was a heavily pregnant lady there for a while one morning with a toddler, not ideal if someone needed help in the water! The changing room was very small with no window so change quickly! Only 1 shower also! I brought a small towel from my room for my hair (in addition to one you get when you sign into the pool). I was glad I had the foresight to upgrade to a superior room which I definately think enhanced my stay. Our room was bright & clean & I slept well. Some noise from stomping upstairs but didn't trouble me too much. Very close to town so that was a bonus. Despite the bar man plugging the pizza place next door we gave it a miss; never looked like any customers went there. We had a meal in the Indian Ocean nearby & it was delicious! Quite a few steps so not for the very elderly or wheelchair users, I'm quite young but have knee problems so I made slow progress up steps & into the lift! This was my first trip to Jersey so although the Apollo was not bad at all I would probably stay somewhere like the picturesque St Aubin nearby next time. Lots of comments about rude staff; I didn't really notice that; lady at swimming pool very quiet (when she was there). Bar man from Kenya very lovely; we had a nightcap for 2 nights running just to have a chat with him.

The location of the hotel is very good, just a few minutes walk to the beach and sea bathing beach, can also walk to the city center, downstairs is the Michelin restaurant, very delicious. The SPA in the hotel is co-branded with the website of a beauty and skin care brand. It is necessary to make an appointment one day in advance. After experiencing it, it is very relaxing and relaxing. There is a bus stop next to it, so it's very convenient to go to the zoo.

I loved my stay here. My first time here and the hotel and staff were great. The fish and chips in the restaurant was so excellent that I told the Manger Lorenzo and Chef Damaris how it was the best and biggest I had tasted. I couldn't praise it enough. Thank you both. A big thanks also to the lovely Chef Damaris who came to our table so I could personally say thanks for such an excellent meal. One of my favorite Premier Inns and I look forward to returning.

Traveled a lot over the last few years. This time with a few friends we went to Jersey for the jersey H O G Rally and stayed in the Inn, Queens Road. What a wonderful experience the Reservations Manager Jason is a credit to the Hotel Industry. My wife and myself had a major problem however Jason sorted it out with grace and charm very much to our satisfaction.He was brilliant. The staff are by and large Kenyans who were wonderful, friendly and very very funny. the food in the restaurant is to die for. The best presented and tastiest food I have in many a year. Sadly the Hotel although is making money the building is going to be re-devolved for housing. I wish all the staff good luck in the future God knows you deserve it!

This was our 2nd stay at the Grand Jersey Hotel having previously stayed in 2014. As before we booked a Park View Room. The hotel has not changed much since our previous visit and is essentially comfortable and welcoming. The location is perfect, taxi from the airport was around £20, or you could take the No 15 bus, which stops close to the hotel. Our room was located on the ground floor and was comfortable. We found the bathroom frustrating as the design did not make the best use of the space and was rather dated. The shower itself was reasonably powerful, although the shower screen itself leaked at the bottom creating a puddle on the floor. A minor gripe but something that needs attention. Breakfast was included and was of a good standard and variety. Choice of fruit, cereals, cold cuts, breads and most importantly the hot selection, nice bacon, sausages, eggs, etc, from the buffet. You could also order other items like smoked haddock, etc, if required. We didn’t eat in the hotel in the evening, but enjoyed pre-dinner drinks in the champagne bar, most evening. There is a nice indoor pool, complete with steam room and sauna. Changing rooms and showers were good, but the keypads for the locker doors were temperamental The hotel is not perfect and in places could do with some investment/refurbishment in places, however, it quite relaxing and a good base in St Helier.

The bed was difficult to sleep on and had collapsed. The overall hygiene is average, but fortunately the price is cheap and there is breakfast

Fabulous apartment, fabulous location. Couldn't fault the staff who were extremely helpful and friendly. Would recommend SACO Jersey without hesitation. We visit twice a year and this will be our first port of call for booking next time. A true gem.