It is all about staff and attitude. As a customer we seemed to be a major inconvenience for the front desk staff! We asked about when restaurant was open and that did not seem to be worthy of a response. We called in morning about airport shuttle and were asked if we booked it. As we had not phone was put on counter, end of conversation. I walked down expecting to see busy checkout, no one. Shuttle response was too much to ask.
One redeeming employee, shuttle bus driver, offered to take us early and very helpful! Stayed many times because close to the airport, be clear never again.