OYO Hotel St Louis Downtown City Center MO

This was by far the worst hotel my husband and I have stayed at. When we walked in our non-smoking room reeked of smoke and ****. We got in late so we decided we could deal with it and went to bed. When I took my shoes off I noticed the carpet was wet all over. The shower leaked all night and the bed was extremely uncomfortable. When we woke up I noticed the floor had actual mold all over. Also they do not serve a full breakfast as said. And parking was $25 for the night. It also was extremely sketchy parking.

Where to begin? First, staff was very pleasant and location is ideal next to Arena. However, I would not recommend this place to anyone due to the horrendous condition of the hotel rooms. They stink of mildew, **** or other foul odors. The carpeting in the hall ways and rooms is disgusting with huge stains and tears. Furniture was beaten up and chipped. The TVs were difficult to operate and no juice in the remote controls. Bathrooms were basic but clean. Bed sheets had rips in them and pillows mangled. It was not just my room-we visited others on different floors with the same complaints. No way worth $200 plus a night! Will wait until there is a massive upgrade to the facilities.

We arrived for a basketball tournament and were told the hotel is CLOSED! No advanced notice. Had booked room in January. Still was receiving emails touting the place every other day. Currently no recourse for our money because we booked through hotel. I stayed at this place when it was brand new Sheraton 20 years ago. It’s been a steady decline since then with the final degradation resulting in people being turned away at the door. Sad.

Read all the reviews and the fine print before booking with this St Louis hotel. If you have vision issues, you won’t see the fine print regarding cancellations with the “pay now” feature. They charge you 96% of the room rate if you cancel with them.My mistake costs me $115 of $120! While using my phone, I accidentally selected the day before vs the needed date of our trip. When I received my confirmation, I noticed my error. I immediately contacted OYO to correct the error. I told the rep that I wanted a Saturday booking, not a Friday booking. After 45 minutes and two conversations with the rep and supervisor, the OYO rep not only refused to refund the booking error they wanted me to also pay for the actual needed booking date. They would not simply correct the date!! So, my error cost me $115 even though I called them IMMEDIATELY after seeing the error. Needless to say, I didn’t book for my Saturday date and booked with another hotel. After reading the reviews about the St Louis location, I am glad this issue happened as the reviews were horrible.

This hotel is a nightmare. The room smelled musty and like animal urine. There was no other room to move us to. The couch was absolutely disgusting, old and stained. I was afraid to sit on it. The smell made it really unbearable to sleep in. We checked out after we had been in the room for about 30 minutes at 1230 in the morning and couldn't take it anymore. The only plus is that it's right next to Enterprise Center. Trust me, pay more for a place and skip this one.

Serious bed bug infestation. The employees dismissed us when notified about the situation. They were refusing to refund so we had to go through the booking company instead. It’s impossible to reach management about serious issues. This one night stay cost us thousands to eradicate. Book elsewhere